Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Duffy

Astoria

Summary

Dynamic and results-oriented professional with a proven track record in customer service and cash handling, honed across roles at Vacasa Vacation Rentals and Marrytime Bar. Excelled in fostering team collaboration and enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in multitasking and maintaining a positive work environment, consistently contributing to increased customer loyalty and workplace efficiency.

Overview

10
10
years of professional experience

Work History

Sales Associate

Tj Maxx Dept Store
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Housekeeper

Vacasa Vacation Rentals
03.2024 - 11.2024

Clean houses, making beds, doing laundry.

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Bartender

Portway Tavern
06.2023 - 04.2024

Cashier, customer service, making drinks, cleaning, serving tables.

  • Served high customer volumes during special events, nights, and weekends.

Housekeeper

Holiday Inn Hotel Sandton
06.2022 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Bartender

Marrytime Bar
01.2022 - 08.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

Astoria Brewing Company
08.2020 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Seever

Buoy Beer Company
06.2015 - 06.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

General Studies -

Mojave High School
Las Vegas, NV
06.2002

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Cash register operation
  • Stocking and receiving

Timeline

Sales Associate

Tj Maxx Dept Store
11.2024 - 01.2025

Housekeeper

Vacasa Vacation Rentals
03.2024 - 11.2024

Bartender

Portway Tavern
06.2023 - 04.2024

Housekeeper

Holiday Inn Hotel Sandton
06.2022 - 12.2023

Bartender

Marrytime Bar
01.2022 - 08.2022

Server

Astoria Brewing Company
08.2020 - 06.2022

Seever

Buoy Beer Company
06.2015 - 06.2020

General Studies -

Mojave High School
Alicia Duffy