Alicia Dukes
Prosperity,SC
Summary
Dynamic professional with a proven track record at TD Bank, excelling in staff supervision and customer service. Skilled in inventory management and fostering team collaboration, I enhanced operational efficiency and customer satisfaction. Committed to continuous improvement, I implemented training programs that elevated service standards and strengthened team performance.
Overview
27
27
years of professional experience
Work History
Store Supervisor
TD Bank
Newberry, SC
07.2019 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge
- Trained and mentored team members, fostering a collaborative work environment.
- Oversaw customer service initiatives, enhancing client satisfaction through effective conflict resolution.
Childcare
Dowds
Newberry SC
07.2013 - 07.2019
- Developed strong relationships with families, fostering trust and confidence in our childcare program.
- Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
- Enhanced childcare quality by implementing innovative educational programs and activities.
- Participated in ongoing professional development opportunities focused on enhancing childcare practices and staying current on relevant industry trends or research findings.
- Contributed to improved childcare quality by offering suggestions for program enhancements based on observations and feedback from parents.
Teller
Wells Fargo
Newberry, SC
05.1999 - 05.2013
- Processed customer transactions accurately and efficiently while maintaining compliance with banking policies.
- Assisted customers with account inquiries, resolving issues to enhance overall satisfaction and loyalty.
- Conducted daily cash reconciliations to ensure accuracy of branch financials and minimize discrepancies.
- Trained new tellers on operational procedures, enhancing team performance and service delivery standards.
Education
High School Diploma -
Newberry High School
Newberry SCSkills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
Timeline
Store Supervisor
TD Bank
07.2019 - Current
Childcare
Dowds
07.2013 - 07.2019
Teller
Wells Fargo
05.1999 - 05.2013
High School Diploma -
Newberry High School