Alicia Dunlop
Glenburn
Summary
Dedicated clinical professional with sound background in high-volume healthcare environments focused on delivering exceptional clinical and operational support to both colleagues and patients. Personable and communicative with friendly demeanor and reliable judgment to handle diverse daily tasks with minimal oversight.
Overview
13
13
years of professional experience
Work History
CNA - Float Pool
Northern Light Eastern Maine Medical Center
02.2026 - Current
- Obtain patient vital signs as ordered and documented in EMR.
- Provide emotional support to patients and families.
- Provide point of care testing such as bedside glucose monitoring.
- Assist with activities of daily living such as bathing, toileting.
- Bladder scanning as ordered.
Psych Tech
Northern Light Eastern Maine Medical Center ESA
12.2025 - 01.2026
- Obtain patient vital signs as ordered.
- Provide emotional support to patients and families.
- Deescalation practices as needed for patients in distress.
- Maintain a clean environment for patients and staff.
- Assist with activities of daily living.
- MOAB & restraint training and practice.
CMA
Northern Light Health-Cancer Care Of Maine
Brewer, ME
07.2024 - 12.2025
- Organized charts, documents and supplies to maintain team efficiency.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Accounts Receivable/Payable Specialist
Russell, Johnson, Beaupain Law Offices
08.2022 - 10.2024
- Reconcile client and office accounts
- Manage payroll
- Generate monthly invoices for clients and vendors
- Apply payments to accounts
CMA
St. Joes Internal Med
08.2021 - 07.2022
- Prep charts for upcoming appointments
- Preplanning for upcoming clinic days
- Perform point of care testing such as UA, A1C, and UDS
- Medication reconciliation and refills
- Return phone calls and answer questions within my scope of practice.
- Communicate directly with the provider and team.
- Performed prior authorizations for medications.
CMA
Bangor Plastic & Hand Surgery
07.2021 - 08.2021
- Set up and clean OR, prep charts
- Preplanning for upcoming clinic days
- Assist with sterile procedures and efficiently package, label, and ship specimens for testing.
- Medication reconciliation
- Return phone calls and answer questions within my scope of practice.
- Communicate directly with the provider and team.
- Performed prior authorizations for medical imaging.
CMA
Northern Light Health-Cancer Care Of Maine
Brewer, ME
05.2019 - 06.2021
- Organized charts, documents and supplies to maintain team efficiency.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.
- Performed a wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
CMA
Health Access Network
Lincoln, ME
04.2013 - 04.2019
- Answered appointment calls.
- Collected forms, copied insurance cards and to coordinate patient information for billing and insurance processing.
- Troubleshoot malfunctioning equipment and test systems.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Coordinated and executed proper medical waste disposal.
- Scheduled appointments for patients via phone and in person.
- Recorded patient histories and filed supporting clinical data and diagnosis.
Education
Associates of Science - Nursing
Beal University
Bangor, ME10-2026
Associate of Science - Medical Assisting
Beal College
Bangor, ME05-2013
Skills
- MA & CNA work flows (vitals, ADL's, med rec, blood draws, CAD draws)
- Cerner documentation and reporting
- Time management & Critical thinking
- Foundational Concepts of Nursing Clinical- Ross Manor
- Med Surg I Clinical- NLEMMC Grant 6
- Psych Clinical- Dorothea Dix
- OB Clinical- NLEMMC Grant 7
- Med Surg II Clinical- NLEMMC Grant 4
- Med Surg III Clinical- TBD (07/2026-08/2026)
- Nursing Partnership- TBD (09/2026-10/2026)
Timeline
CNA - Float Pool
Northern Light Eastern Maine Medical Center
02.2026 - Current
Psych Tech
Northern Light Eastern Maine Medical Center ESA
12.2025 - 01.2026
CMA
Northern Light Health-Cancer Care Of Maine
07.2024 - 12.2025
Accounts Receivable/Payable Specialist
Russell, Johnson, Beaupain Law Offices
08.2022 - 10.2024
CMA
St. Joes Internal Med
08.2021 - 07.2022
CMA
Bangor Plastic & Hand Surgery
07.2021 - 08.2021
CMA
Northern Light Health-Cancer Care Of Maine
05.2019 - 06.2021
CMA
Health Access Network
04.2013 - 04.2019
Associates of Science - Nursing
Beal University
Associate of Science - Medical Assisting
Beal College