ALICIA EAST
Fort Riley
Summary
Hardworking and reliable Clinically Certified Medical Assistant, with strong ability working with a team and driven to offer excellent patient care. Offering a strong desire to learn, excell and be a valued part of a healthcare team. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinically Certified Medical Assistant
Heartland dermatology
Manhattan
04.2023 - Current
- Prepared examination rooms and ensured all necessary supplies were available.
- Scheduled patient appointments and managed the calendar efficiently.
- Provided patient education on dermatological procedures and skincare routines.
- Managed electronic health records using practice management software effectively.
- Collaborated with dermatologists to ensure seamless patient care delivery.
- Conducted basic laboratory tests and processed specimens as needed.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scribe office visits
- Prior authorizations
- Medication management
- Assists in quality control measures
- Assists in surgical procedures
- Prepare and assist with biopsies
- Suture removals
- Assist with cosmetic procedures
- Answer phone calls and voicemails
- Respond to patients on the patient portal
CMA
St. Francis Columbus Clinic
Columbus
09.2022 - 04.2023
- EKG's
- Sterile technique
- Assisting with minor procedures
- Medication authorization
- Preparing lab specimens
- Changing dressings
- Maintaining patient confidentiality
- Vital signs
- Creating referrals
- Generating revenue by the use of proper billing codes
- Clinical desk duties
- Vaccine administration
- Practicing infection control methods
- Maintaining patient health records
- Ensure all ordered tests are performed accurately and in a timely manner.
- Perform routine laboratory tests and samples
Sales Leader
Soma Intimates
Columbus
03.2018 - 08.2022
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
Front of House Manager
Exper-T's
Blacksburg
08.2016 - 01.2018
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Delivered fast, friendly and knowledgeable service for routine questions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers in making payments on accounts and setting up payment plans.
- Responded to in-person and online customers to improve company customer service ratings.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VASkills
- Medical procedures
- Medical terminology
- Problem solving
- Assisting with surgical procedures
- Patient communication
- Analytical decision-making
- Clinical applications
- Sterile technique
- Desire to learn
- Calm under stress
- Training
- Coaching
- Multi-tasking
- Vital sign monitoring
- Specimen collection
- Infection control
- Patient care
- Organizational skills
- Reliability
- Time management
- Leadership
- Communication
- Punctuality
- Surgical assistance
- Sterilization techniques
- Sample collection procedures
- Patient documentation
- HIPAA compliance
- Wound care
Certification
- NHA Certified Medical Assistant (CMA), P4X3X5Z3
- Basic life support (BLS), National CPR Foundation, D45BCD2A
Timeline
Clinically Certified Medical Assistant
Heartland dermatology
04.2023 - Current
CMA
St. Francis Columbus Clinic
09.2022 - 04.2023
Sales Leader
Soma Intimates
03.2018 - 08.2022
Front of House Manager
Exper-T's
08.2016 - 01.2018
High School Diploma -
Blacksburg High School