Alicia Eichhorn
Clackamas,OR
Summary
Hardworking barista with a passion for delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery and customer relations. Comfortable working in high-volume service environments with strong multitasking and time management skills.
Overview
11
11
years of professional experience
Work History
Barista Shift Supervisor
Hot Shots Espresso
Molalla, OR
11.2022 - Current
- Inspected and cleaned coffee brewing equipment to ensure proper functioning.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Cash drawer Maintenance, deposits, etc.
Wait Staff Member
Shari's Cafe and Pies
Gresham, OR
02.2013 - 04.2017
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
Education
High School Diploma -
Clackamas Community College
Oregon City, OR06-2009
Some College (No Degree) -
Mt Hood Community College
Troutdale, ORSkills
- Espresso machine operation
- Barista Training
- Scheduling Coordination
- POS Systems
- Cash Handling Accuracy
- Product Upselling
- Shop Opening and Closing
- Work Planning and Prioritization
- Bank Deposits
- Supply Ordering
- Safe Food Handling
- Touch-screen point of sale
- Marketing and Promotions
- Quality Control
- Inventory planning
- Complaint Handling
- Customer Service
- Espresso machine operations
Timeline
Barista Shift Supervisor
Hot Shots Espresso
11.2022 - Current
Wait Staff Member
Shari's Cafe and Pies
02.2013 - 04.2017
High School Diploma -
Clackamas Community College
Some College (No Degree) -
Mt Hood Community College