Alicia Epps
Customer Service
Dunwoody,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Sr. Client Support Control Consultant
ADP, LLC
08.2017 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
Associate Client Support Consultant (Homeshored)
ADP, LLC
02.2013 - 08.2017
- Demonstrates the ability to answer Client's Calls, and have right sized conversations
- Effectively applies knowledge and skills to individual circumstances of the customer to reduce mistakes and minimize client escalations
- Embraces change and acts as a catalyst for change
- Participates in local regional efforts (Just Do Its) targeted at improving and simplifying current processes.
Teledata Representative
ADP, Inc Automatic Data Processing
08.2003 - 02.2013
- Assisted with payroll preparation and entered data into EASY PAY payroll system
- Verified that information in the computer system was up-to-date and accurate
- Verified and logged in faxed payrolls timely and accurately.
Education
High School Diploma -
06.1992
Skills
- Reporting capabilities
- Client Engagement
- Attention to Detail
- Integrity and Honesty
- Multi-tasking
- Team Collaboration
- Active Listening
- Analytical Skills
- Multitasking Abilities
- Adaptability and Flexibility
- Problem-solving aptitude
- Teamwork and Collaboration
- Reliability
- Problem-solving abilities
- Professional Demeanor
- Excellent Communication
- Written Communication
- Decision-Making
- Energetic work attitude
Phone
678-578-9852
Timeline
Sr. Client Support Control Consultant - ADP, LLC
08.2017 - Current
Associate Client Support Consultant (Homeshored) - ADP, LLC
02.2013 - 08.2017
Teledata Representative - ADP, Inc Automatic Data Processing
08.2003 - 02.2013
Bay View High School - High School Diploma,
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