Alicia Erin Schatz
Mill Creek
Summary
Motivated and adaptable professional who enjoys working with people, building strong relationships, and finding ways to make things work better. I bring experience in operations, sales, marketing, and team development, along with a hands-on approach to problem-solving and getting things done. I’m a quick learner who works well in fast-paced environments, takes pride in supporting others, and is always looking for opportunities to grow and take on new challenges.
Overview
12
12
years of professional experience
Work History
Leasing Manager
Lakeshore Corporation
Kirkland, WA
03.2024 - 09.2026
- Oversee daily leasing operations and property management activities, delivering exceptional resident service while driving occupancy and leasing performance.
- Lead, train, and coach leasing staff to achieve occupancy, leasing, and revenue goals.
- Manage team onboarding and professional development, providing hands-on training, coaching, and ongoing support to strengthen performance and promote team growth.
- Manage the full leasing lifecycle, including property tours, lead follow-up, applications, move-ins, lease renewals, and resident retention.
- Communicate directly with investors and property owners to provide updates on leasing performance and make strategic marketing adjustments based on property needs and market conditions.
- Develop and implement lead-generation and marketing strategies to increase qualified traffic, improve lead-to-lease conversion, and support revenue goals.
- Negotiate lease terms and rental agreements with prospective residents to secure new leases and maximize property performance.
- Monitor leasing metrics and market trends to identify opportunities for improved pricing, occupancy, and resident retention.
Assistant Property Manager
Westlake Associates
Seattle, WA
08.2021 - 03.2024
- Oversaw operations for 28+ apartment complexes, ensuring adherence to property standards.
- Reviewed and managed lease documentation, accurately entering critical information into AppFolio to streamline processes.
- Monitored lease details for timely renewals and amendments.
- Delegated work orders to vendors and onsite managers, facilitating timely maintenance and service delivery.
- Complete site walks to ensure property is at standard.
- Facilitate the processes for both incoming and outgoing tenants for all apartments.
Greeter Lead/Server
Various Restaurants
04.2014 - 06.2023
- Greeted and checked in customers promptly, ensuring a welcoming experience.
- Managed multiple tasks simultaneously, ensuring all duties were completed efficiently during each shift.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Coordinated with kitchen staff to deliver customer meals promptly, enhancing dining experience.
Community Specialist
Navigate Community Management
Mill Creek, WA
08.2020 - 04.2021
- Monitored 22 HOA budgets and finances to ensure fiscal responsibility.
- Supported board of directors in managing current and upcoming projects to facilitate community development.
- Maintain detailed project records to ensure accurate reporting and documentation.
- Reviewed associations' governing documents/plats for accuracy, enabling informed decision-making by the board of directors.
- Tracked 22 HOA budgets and finances.
Community Coordinator
Urban WORKlofts
Seattle, WA
10.2019 - 08.2020
- Streamlined insurance documentation process to enhance efficiency and reliability.
- Facilitated the processes for both incoming and outgoing tenants for all office spaces.
- Handled collection, posting, and deposit of checks to maintain financial records.
- Coordinated tenant onboarding and offboarding processes for all office spaces to enhance tenant experience.
Education
Associates - Integrated Studies
Cascadia College
Bothell, WASkills
- Property Management Expertise
- Lease Writing
- Marketing and Advertising
- Property Marketing
- Data Analysis
- Documentation and Recordkeeping
- Digital Marketing
- Business Administration
- Time Management and Multitasking
- Strong Written and Verbal Communication
- Customer Relations
- Microsoft 365 Suite
- Google Drive
- Slack
- Showdigs
Timeline
Leasing Manager
Lakeshore Corporation
03.2024 - 09.2026
Assistant Property Manager
Westlake Associates
08.2021 - 03.2024
Community Specialist
Navigate Community Management
08.2020 - 04.2021
Community Coordinator
Urban WORKlofts
10.2019 - 08.2020
Greeter Lead/Server
Various Restaurants
04.2014 - 06.2023
Associates - Integrated Studies
Cascadia College