Alicia Everett
Charlotte,NC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Knowledgeable Certified Clinical Hemodialysis Technician with twenty plus years of hands-on experience in hemodialysis, nephrology care, and end-stage renal failure treatment.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Coke Cola
Charlotte, NC
08.2021 - 08.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Updated database with changes in carrier status.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled day-to-day shipping and receiving overseeing more than 100,000+ packages per day.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Compiled and maintained important records such as, Inbound and Outbound loads data using SAP,Cona spreadsheets.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Customer Service Cashier
Lowes Home Improvement
Belmont, NC
02.2021 - 05.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Engaged customers to purchase loyalty and item protection plans, successfully bringing in product
Certified Clinical Hemodialysis Technician
DaVita
Huntersville, NC
11.2019 - 12.2020
- Explained dialysis procedures to patients and answered questions, concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Provided in-patient care for dialysis patients simultaneously focusing on providing clean, safe comfortable treatment environment.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection
Certified Clinical Hemodialysis Technician
Health Systems Management
Mooresville, NC
10.2018 - 11.2019
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Provided patients with community support , ambulatory treatment options, or termination of treatment.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Recorded client data on hemodialysis chart.
- Administered medication such as Heparin, oxygen, and saline as needed.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Belmont, NC
10.2017 - 08.2018
- Performed routine quality control and safety checks on all equipment.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Determined appropriate treatments to achieve balance in body.
Education
Clinical Hemodialysis Technician Certification - Hemodialysis Technician
PSI Service LLC
Charlotte, NC05.2015
High School Diploma -
Central Piedmont Community College
Charlotte, NC05.2010
Credential - North Carolina Family Support
Duke University
Durham, NC07.2005
Skills
- Telephone etiquette
- Customer Service
- Computer proficiency, Microsoft word, and power point
- Interpersonal Communication
- First Aid/CPR
- Flexible & Adaptable, team player
- Dialysis treatment
- Biohazardous waste disposal
- Measuring vital signs
- Time management skills
Timeline
Shipping and Receiving Clerk
Coke Cola
08.2021 - 08.2022
Customer Service Cashier
Lowes Home Improvement
02.2021 - 05.2022
Certified Clinical Hemodialysis Technician
DaVita
11.2019 - 12.2020
Certified Clinical Hemodialysis Technician
Health Systems Management
10.2018 - 11.2019
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
10.2017 - 08.2018
Clinical Hemodialysis Technician Certification - Hemodialysis Technician
PSI Service LLC
High School Diploma -
Central Piedmont Community College
Credential - North Carolina Family Support
Duke University
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