Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Timeline
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Brianna Rockwell

Tacoma,WA

Summary

Successful Customer Service Representative with background supporting company daily activities. Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills.

Overview

4
4
years of professional experience

Work History

Client Service Representative & Shipping/Receiving Clerk

Mitco Global
01.2022 - Current
  • Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Provided comprehensive training to new hires, ensuring consistent quality across the team''s services offerings.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Laundry Attendant(Key Holder)

Fresh Folds Laundry
07.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Courtesy Clerk

Safeway
03.2020 - 07.2021
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Tacoma Science And Math Institute
Tacoma, WA
06.2021

Skills

  • Account Management
  • Database Maintenance
  • Telephone Etiquette
  • Relationship Building
  • Adaptability
  • Quality Control
  • Microsoft Office
  • Data Entry
  • Scheduling
  • Dispatching
  • Office Equipment Proficiency

Accomplishments

    Employee Of the Month Mitco Feb.2022

    Employee Of the Month Mitco Dec.2022

Languages

English
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Awards

Employee Of The Month - Mitco Feb. 2022 Employee Of The Month-Mitco Dec. 2022

Timeline

Client Service Representative & Shipping/Receiving Clerk

Mitco Global
01.2022 - Current

Laundry Attendant(Key Holder)

Fresh Folds Laundry
07.2021 - 12.2021

Courtesy Clerk

Safeway
03.2020 - 07.2021

High School Diploma -

Tacoma Science And Math Institute

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Brianna Rockwell