Alicia Fennell
Buena Park
Summary
Proven leader in account management with a track record of enhancing customer satisfaction and streamlining operations at Connect Logistics LLC. Skilled in negotiation and complex problem-solving, I excel in cross-functional teamwork and organizational skills, significantly improving service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Manager, Account Management
Connect Logistics LLC
03.2019 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Worked directly with the customers for transactional, quarterly, bi-quarterly, bi-annual and annual quotes
- Set up and shipments and answered questions about tracking and solved any issues that arose
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees and customers to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Started and built up the LTL program to help add another mode to assist customer needs
- Took care of all LTL invoicing and disputes
Account Coordinator
CH Robinson
05.2008 - 03.2019
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Developed strong relationships with customers, fostering trust and long-term collaboration
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
Education
High School Diploma -
Savanna High School
Anaheim, CA06.1996
Skills
Verbal and written communication
Complex Problem-Solving
Cross-Functional Teamwork
Negotiation
Customer Service
Decision-Making
Problem Resolution
Attention to Detail
Timeline
Manager, Account Management
Connect Logistics LLC
03.2019 - 09.2024
Account Coordinator
CH Robinson
05.2008 - 03.2019
High School Diploma -
Savanna High School