Alicia Ferriola
Summary
To obtain a challenging position with a company where I can utilize my past experience and skills.
Overview
23
23
years of professional experience
Work History
Account Manager
MyStreet Community Management
12.2022 - 04.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed portfolio of 9 developing StyleCraft financial only communities.
- Managed a 55 and over age restricted financial only community with a clubhouse, pool, and lake.
- Maintained and produced monthly financial package reports for 145 communities meeting a contractual deadline.
- Researched and made corrections to financials.
- Responsible for entering all miscellaneous journal entries and homeowner account charges.
- Opened and closed operating and reserve bank accounts as needed.
- Made weekly deposits at the bank corporate and my teams communities.
- Processed accounts payables for the company's portfolio of communities weekly (over 300 communities).
- Processed 1099's for company portfolio of communities and vendors.
- Processed settlement statements and created coupons and welcome packages for 145 communities.
- Handled all of the online transfers between operating and reserve accounts for over 300 communities as needed.
- Processed electronic deposits for over 300 communities using check scanner.
- Completed year-end close out and audit for 145 communities.
- Setup chart of accounts, balance sheet and all other financial reports as required.
Community Manager
Community Group, Inc.
01.2011 - 06.2020
- Certified CMCA and AMS
- Managed portfolio from 6-11 properties
- Managed clubhouse
- Managed pool
- Managed Hoa's, townhomes, and condominiums
- Managed large scale community over 1,700 homes and 5 smaller communities
- Managed developing communities
- Processed invoices
- Managed financials monthly, bi-monthly, and quarterly
- Managed Town Square
- Issued work orders
- Administer Board meetings and Annual meetings
- Managed Henrico County land acquisition
Accounts Payable
Office Team
09.2003 - 12.2003
- Filing
- Process incoming invoices
- Enter data in the HMS system (Healthcare Management System)
- Print checks
- Match checks
- Mail checks
- Maintain vendor file
- Type reports
Account Associate
Community Group, Inc.
06.2003 - 08.2003
- Received settlement statements and updated accounts
- Charged and credited homeowner accounts
- Handled past-due accounts
- Cash disbursements: cut checks for vendors
- Filing, typing, photocopying, and faxing
- Handle financials
- Handled customer service for homeowners (complaints, etc.)
- Produced work orders which required me to contact vendors and arrange appointments
- Provided administrative assistance to four account managers
- Various reports for account managers
- Completed condo and HUD forms for loan companies
Receptionist
Community Group, Inc.
09.2001 - 05.2003
- Answer telephones
- Greeted vendors, homeowners, and future clients
- Processed credit cards using NOVA system
- Received, stamped, and distributed incoming mail
- Received Federal Express and UPS packages
- Accepted incoming payments
- Received, processed, and distributed invoices
- Helped out wherever help was needed
- Processed outgoing mail
- Took orders for Resale Disclosure Packages and Certificates of Disclosure
- Made sure lobby, conference rooms, and office was neat
Education
J. Sargeant Reynolds Community College
Richmond, VirginiaHigh School -
J. R. Tucker High School
Ricmond, Virginia01.2002
References
Furnished upon request
Officeskills
- Typing, 80 wpm
- Microsoft Office: Excel, Word, PowerPoint, Outlook
- C3
- Windata
- Operate mail machine
- Town Square
- WordPoint
- Yearli
- Strongroom
- Tops One
- Tops Pro
Timeline
Account Manager
MyStreet Community Management
12.2022 - 04.2024
Community Manager
Community Group, Inc.
01.2011 - 06.2020
Accounts Payable
Office Team
09.2003 - 12.2003
Account Associate
Community Group, Inc.
06.2003 - 08.2003
Receptionist
Community Group, Inc.
09.2001 - 05.2003
High School -
J. R. Tucker High School
J. Sargeant Reynolds Community College