Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

ALICIA FIGUEROA

Ronkonkoma,New York

Summary

Ambitious admin professional with diverse skill set in operations management, CRM, graphic design, and e-commerce. Demonstrated proficiency in MS SQL Server, ERP systems, and data analysis. Proven track record in effective customer relationship management, team leadership, and volunteer work. Committed to advancing digital marketing skills to drive business growth.

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Admin/HR Assistant

Tessa Stones
New York
09.2024 - Current
  • Manages warehouse operations, including payroll, invoicing, inventory tracking, procurement, and vendor relationships, to ensure efficiency and support business growth
  • Coordinates deliveries, assists customers with product selection, and provides detailed product information for a seamless customer experience

Marketing Assistant

Scientific Industries
03.2023 - 03.2024
  • Managed CRM systems, marketing databases, and Amazon Vendor/Seller accounts, optimizing product listings, inventory, and customer engagement to drive business growth
  • Provided technical support and resolved customer inquiries efficiently, while analyzing data to improve customer satisfaction and retention

Purchasing Assistant

Scientific Industries
12.2021 - 03.2023
  • Oversaw domestic and international accounts, built strong buyer relationships, and ensured smooth order processing by managing the entire workflow from client onboarding to product shipping
  • Utilized ERP systems, implemented cross-training initiatives, and applied e-commerce expertise to enhance operational efficiency, improve team productivity, and support business growth

Mobile Expert

T-Mobile
03.2020 - 11.2021
  • Provided outstanding customer service by identifying customer needs, offering expert product knowledge, and addressing concerns promptly and effectively to ensure satisfaction
  • Oversaw store operations, including opening and closing procedures, cash handling, and deposits, with a strong emphasis on accuracy, efficiency, and operational excellence

Education

Bachelor of Science - Marketing

St. Johns University
01.2018

Skills

  • Zendisk
  • MS SQL Server
  • Adobe
  • Magento
  • Attention to Detail
  • Communication Skill
  • Negotiation Skill
  • Problem Solving Skill
  • Data Analysis
  • Microsoft Office

Timeline

Admin/HR Assistant

Tessa Stones
09.2024 - Current

Marketing Assistant

Scientific Industries
03.2023 - 03.2024

Purchasing Assistant

Scientific Industries
12.2021 - 03.2023

Mobile Expert

T-Mobile
03.2020 - 11.2021

Bachelor of Science - Marketing

St. Johns University
ALICIA FIGUEROA