Alicia Flores Casas
Los Angeles,CA
Summary
Hard working employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Willing to learn and accept any challenge given.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Fleet Admin
Ontrac
Commerce, CA
09.2024 - Current
- Emailed TDRs to provide accurate information on trailer contents for operational planning.
- Monitored trailer locations regularly
- Called drivers to confirm incoming and outgoing loads, ensuring accurate scheduling.
- Make decisions on whether Operations will be holding lines or running certain trailers.
- Maintained regular communication with managers and supervisors regarding load status to facilitate operations.
- Communication with other Facilities on Loads coming in and leaving
- Canceling and adding lines with Vendors
Sort Manager
Ontrac
Commerce
11.2021 - 09.2024
- Oversaw logistics operations, ensuring efficient daily management of area.
- Assisted in interviewing candidates for managerial positions. Manager Positions as well as Supervisors
- Managed Sorters/employees in areas
- Organized yard operations to enhance workflow efficiency.
- Trained new managers coming in, showing them how to run their areas and showed them how to do reports.
- Part of the Safety Committee, held many Safety Meetings.
- Replied to customer emails to address inquiries.
- Emailed reports about the Sort
- Responded to customer inquiries via email, providing timely and accurate information.
- WPD trainee, had classes with new employees showed them the warehouse, had them do examples of what was expected to do.
- Obtained certification to operate tugger equipment safely.- was in charge of certifying employees to drive around the tugger.
Sorter
Ontrac
Commerce
10.2019 - 10.2021
- Sorted and moved packages to designated locations for streamlined processing.
- Reported damaged products and safety hazards to supervisor for timely resolution.
- Unloaded trailers and loaded products for distribution
- Unloaded and loaded trailers to ensure efficient movement of merchandise.
- Sorted packages to designated locations efficiently
Gap Outlet
, CA
12.2017 - 12.2017
- Operated Cash Register
- Answered customer questions and provided store information
- Worked only during seasonal holiday
- Cleaned store after hours
Waitress
Ricks Burgers
, CA
02.2009 - 08.2017
- Resolved customer complaints to enhance satisfaction
- Resolved customer complaints to enhance satisfaction and improve dining experience
- Handled food safely and kept spaces clean to protect customers from foodborne illness
- Welcomed customers upon entry to create a friendly atmosphere
- Opened restaurant and ensured timely preparation of service areas
- Managed inventory orders to maintain adequate supplies for restaurant operations
Education
Schurr High School
Montebello, CASkills
- Budget Controls
- Project management
- Mentoring and training
- Interpersonal Communication
- Punctual Delivery
- Customer Service
- Logistics coordination
- Team Collaboration
- Task Prioritization
- Process Improvement
- Staff development and oversight
- Safety Standards
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- EKG Technician
Timeline
Fleet Admin
Ontrac
09.2024 - Current
Sort Manager
Ontrac
11.2021 - 09.2024
Sorter
Ontrac
10.2019 - 10.2021
Gap Outlet
12.2017 - 12.2017
Waitress
Ricks Burgers
02.2009 - 08.2017
Schurr High School