Colleen Kinnaird
Collins,USA
Summary
Fleet management expert with a proven track record in optimizing workflows and managing vendor relationships. Demonstrated experience in project management and team leadership, driving operational excellence and meeting client needs. Proficient in scheduling, dispatching, and warranty processing, contributing to overall business success.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Commercial/Fleet Service Advisor/Manager
EMERLING FORD
Springville, NY
02.2014 - Current
- Answered phones and scheduled appointments to streamline customer service operations
- Procure Contracts For Fleet Company Maintenance
- Arrange Pick Up And Delivery Of Vehicles
- Dispatch Work For Techs
- Advise Customers Of Service Needed
- Work Up Estimates For Repairs
- Procured necessary parts to facilitate timely repairs and minimize vehicle downtime
- Looked up labor times for repairs to provide accurate estimates and improve service delivery
- Work With Ford Warranty And Aftermarket Warranty Companies
Town Justice
Town Of Collins
Collins, NY
01.2021 - 12.2024
- Presided over trials, facilitating equitable resolution of legal disputes.
- Arraign Defendants
- Issue Arrest And Bench Warrants
- Determined fines for infractions, reinforcing adherence to legal standards.
- Reviewed cases to ensure accuracy and completeness, supporting fair legal proceedings.
Town Justice
Town Of Dayton
Dayton, NY
01.2010 - 11.2013
- Hold Trials
- Arraign Defendants
- Issue Arrest And Bench Warrants
- Determined fines to enforce compliance with legal standards.
- Reviewed and entered case details to streamline legal proceedings.
Associate
Valu Home Centers
Gowanda, NY
08.2007 - 09.2012
Vice President/Secretary
Mattco Service Center
Gowanda, NY
08.2004 - 07.2007
- (Formally Gowanda Mobil)
- Directed operational strategies to enhance service efficiency and customer satisfaction.
- Managed cross-functional teams to streamline processes and improve service delivery.
- Oversaw budget management to ensure resource allocation aligned with business goals.
Office Manager/Bookkeeper
Gowanda Mobil Station
Gowanda, NY
01.1999 - 07.2004
Counter Sales/ Bookkeeper
Reding Auto Centre Inc
Gowanda, NY
01.1992 - 12.1998
Education
AAS - Criminal Justice
Jamestown Community College
Jamestown, NY01-1992
Skills
- Fleet management
- Vehicle maintenance
- Warranty administration
- Parts ordering
- Estimate preparation
- Auto estimating
- Scheduling and dispatching
- Delivery scheduling
- Procurement
- Transportation oversight
- Contract management
- Accounts payable
- Accounts receivable
- General ledger accounting
- Bookkeeping
- Ledger reconciliation
- Balance reconciliation
- Inventory control
- Quality control
- Parts replacement
- Technical troubleshooting
- Effective communication
- Time management
- Team leadership
- Employee training
- Project management
- Conflict resolution
- Problem solving
- Attention to detail
- Workflow optimization
- Time management
- Work planning
- Vendor relationship management
- Fleet management expertise
- Vehicle inspection proficiency
- Preventive maintenance planning
- Equipment maintenance
- Forklift operation
- Transportation oversight
- Equipment maintenance
- Forklift operation
- Problem-solving
- Quality control
- Parts replacement
- Contract management
- Budget controls
- Inventory control
Certification
Master Certified Ford Service Advisor, 02/14, Present
Additional Information
Demonstrated strong leadership and supervisory capabilities., Responsible for employee work schedules and daily work orders., Excellent written and oral communication skills., Possess superior time management abilities., Bookkeeping background in account payables, receivables., Invoicing and payroll experience., Possess well developed administrative and clerical abilities., Successfully resolve customer relation issues., Extensive experience in quality assurance and inventory management., Handled cashier and receptionist duties., Innovative problem solver and energetic team player., Maintained data entry utilizing strong computer knowledge., Experience in automobile and retail fields., Tow Motor/ Fork lift certified., Arranged Pick Up And Delivery Of Fleet Vehicles For Repair., Secured Contracts/Procurements For Government And Fleet Vehicles.
Timeline
Town Justice
Town Of Collins
01.2021 - 12.2024
Commercial/Fleet Service Advisor/Manager
EMERLING FORD
02.2014 - Current
Town Justice
Town Of Dayton
01.2010 - 11.2013
Associate
Valu Home Centers
08.2007 - 09.2012
Vice President/Secretary
Mattco Service Center
08.2004 - 07.2007
Office Manager/Bookkeeper
Gowanda Mobil Station
01.1999 - 07.2004
Counter Sales/ Bookkeeper
Reding Auto Centre Inc
01.1992 - 12.1998
AAS - Criminal Justice
Jamestown Community College