Jason Wall
Clearwater ,FL
Summary
Customer Service oriented, ASE Master Certified Technician with over 20 years customer service and 18 years Automotive Industry experience. Ready to take the next step in my career path. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
Work History
Fleet Management Service Advisor
Enterprise Fleet Management
St. Louis, MO
04.2007 - Current
- Provide timely response to repair orders submitted for approval
- Review repair orders to ensure proper repair and maintenance services are performed according to manufacturers' recommendations
- Negotiate pricing, assess and apply proper warranty and post-warranty applications while creating, issuing, and explaining purchase orders
- Contact clients to provide recommendations, explain proposed procedures, and gain approval
- Make recommendations regarding fleet vehicle lifecycle
- Locate and suggest service locations for clients
- Emphasis on medium duty commercial truck
Mechanical Claims Analyst
JM&A Group
St. Louis, MO
05.2006 - 06.2007
- Answer incoming calls from repair facilities
- Review warranty contracts to confirm coverage
- Authorize needed warranty repairs
- Refer to labor guides for proper labor times/part pricing
New Vehicle Sales Consultant
Marshall Ford
O'Fallon, MO
09.2003 - 12.2005
- Prepare vehicles for delivery
- Assist customers when selecting the correct vehicle to meet their needs
Education
Associate's degree - Automotive Technology
Ranken Technical College
Skills
Training
Automotive serviceMechanical knowledgeDiesel engine repairTechnical supportCustomer service25 ASE Certifications (list available upon request)Maintenance and Light Repair TechnicianAdvanced Level SpecialistMaster Truck Equipment TechnicianUndercar SpecialistMaster Automobile TechnicianMaster Medium/Heavy Truck TechnicianService ConsultantData Entry
Proficient with Microsoft Office
Dependable and Responsible
Fleet Management
Sales
Timeline
Fleet Management Service Advisor
Enterprise Fleet Management
04.2007 - Current
Mechanical Claims Analyst
JM&A Group
05.2006 - 06.2007
New Vehicle Sales Consultant
Marshall Ford
09.2003 - 12.2005
Associate's degree - Automotive Technology
Ranken Technical College