Rashaud Watson
San Antonio
Summary
Aviation professional with 10+ years of expertise in aviation operations and safety management. Proven track record of exceptional leadership and risk management skills, consistently improving operational efficiency and compliance through collaborative team efforts. Committed to pioneering innovative solutions and fostering a culture of teamwork that drives continuous improvement and excellence in aviation services.
Overview
17
17
years of professional experience
Work History
Fleet Service Agent
American Airlines/Piedmont
01.2020 - Current
- Streamline baggage handling processes, enhancing operational efficiency and reducing flight delays for American Airlines' fleet services
- Coordinate with cross-functional teams to ensure timely aircraft turnaround, contributing to improved on-time performance metrics
- Meticulously inspect aircraft for safety compliance, adhering to FAA regulations and company protocols to maintain high safety standards
- Optimize cargo loading procedures, maximizing space utilization and contributing to increased revenue per flight for the airline
- Propose and implement process improvements in ground operations, leading to enhanced workflow efficiency and reduce operational costs
Lead Ramp Service Employee/Trainer
United Airlines
10.2017 - 01.2020
- Led cargo team, ensuring safety and timely operations, enhancing efficiency and accuracy
- Optimized loading processes, reducing delays and improving turnaround times significantly
- Operated equipment to uphold standards, fostering effective teamwork and collaboration
- Applied policies for workflow improvements, enhancing accuracy and operational efficiency
- Enhanced baggage handling, increasing customer satisfaction and delivery timelines
- Meticulously adhered to safety regulations and operational standards, ensuring compliance across all activities
- Maintained precise documentation, contributing to enhanced accountability and traceability
- Fostered a culture of teamwork, driving collective excellence in equipment operation and adherence to safety protocols across all ramp service activities
- Pioneered new approaches to ramp service, driving operational efficiency
- Developed and implemented training programs, elevating team skills and service quality
Safety, Security and Training Supervisor
Menzies Aviation, United Airlines
08.2015 - 01.2017
- Supervised over 30 employees and acted as a liaison between the FAA, OSHA, TSA, EPA and the Operational Policy and Procedures departments to ensure United Airlines is communicating and educating frontline teammates and operational leaders on the most up-to-date regulated and mandated processes and policies
- Managed the safety and risk management programs and achieved over 2,600 safety man-hours without injuries or loss of time and productivity for the company
- Identified opportunities for joint training and cross department learning programs and interventions
- Spearheaded cross-departmental learning initiatives, leveraging deep understanding of team dynamics to foster collaboration and enhance operational efficiency
- Analyzed and implemented up-to-date regulated processes, ensuring seamless communication between frontline staff and operational leaders for optimal compliance
- Drove continuous improvement in safety protocols, resulting in sustained productivity and zero lost-time injuries throughout tenure
- Facilitated synergy between FAA, OSHA, TSA, and EPA, streamlining policy implementation and enhancing overall operational effectiveness
Store Manager
Total Nutrition
03.2014 - 03.2015
- Maintained qualified staff by recruiting, selecting, orienting, and training
- Utilized employee performance reviews to give constructive feedback
- Achieved financial objectives by preparing a budget, scheduling expenditures, analyzing variances for profitability ratios, initiating corrective actions, and forecasting trends
- Revamped employee selection process, resulting in a more qualified and motivated staff
- Introduced a feedback system that fostered continuous improvement and professional growth
Utility Production Member
Horizon Milling
03.2012 - 12.2012
- Implemented safety rules for nine employees in the utility department that resulted in over 1,280 hours worked without injuries
- Performed parts, components, systems and machine inspections for multi-million-dollar equipment
- Completed all necessary safety inspection documentation in accordance with OSHA standards and followed-up as required in a timely manner
In-Flight Refueling Journeyman
U.S. Air Force
01.2008 - 12.2010
- Ensured 37,000+ safety hours, no injuries or losses, enhancing team safety culture
- Operated refueling controls for secure tanker-receiver aircraft contact
- Managed and documented flight paperwork, aligning with regulations
- Led and trained 75 personnel, achieving 100% Airfield Driver Training completion
- Directed squadron training programs, preparing team for deployments
- Led safety initiatives for crew, achieving over 37,000 incident-free hours during operations, ensuring zero injuries or equipment loss
- Managed precise air refueling controls, facilitating safe contact between tanker and receiver aircraft in high-stakes environments
Education
Aviation Operations -
Community College of the Air Force
01.2010
undefined
Austin Peay State University
Clarksville, TN01.2007
Skills
- Aviation Operations
- Safety Management
- Risk Management
- Leadership
- Training
- Regulatory Compliance
- Team Management
- Process Improvement
- Operations Management
- FAA Regulations
- OSHA Compliance
- Equipment Operation
- Documentation
- Safety awareness
- Quality assurance monitoring
- Airline operations
- Airline policies
- Complaint resolution
- Customer service
Timeline
Fleet Service Agent
American Airlines/Piedmont
01.2020 - Current
Lead Ramp Service Employee/Trainer
United Airlines
10.2017 - 01.2020
Safety, Security and Training Supervisor
Menzies Aviation, United Airlines
08.2015 - 01.2017
Store Manager
Total Nutrition
03.2014 - 03.2015
Utility Production Member
Horizon Milling
03.2012 - 12.2012
In-Flight Refueling Journeyman
U.S. Air Force
01.2008 - 12.2010
undefined
Austin Peay State University
Aviation Operations -
Community College of the Air Force
Similar Profiles
VALERIE PEDLARVALERIE PEDLAR
GATE AGENT/CUSTOMER SERVICE AGENT at American Airlines/Piedmont AirlinesGATE AGENT/CUSTOMER SERVICE AGENT at American Airlines/Piedmont Airlines
Christy MooreChristy Moore
Customer Service Supervisor at American Airlines/ PiedmontCustomer Service Supervisor at American Airlines/ Piedmont
Asam MunyeAsam Munye
Line Aircraft Technician at Alaska AirlinesLine Aircraft Technician at Alaska Airlines