Stephan McClay
Brooklyn,NY
Summary
Centralized load control, ramp supervision, and passenger services support a broad aviation operations skill set. Advanced Excel, situational awareness, and critical thinking strengthen flight coordination, operational accuracy, and day-to-day safety oversight across field operations, terminal services, and ramp activities.
Overview
11
11
years of professional experience
Work History
Centralized Load Control Agent
Swissport USA
05.2015 - Current
- Flight Operations & Weight Management: Execute centralized load planning and calculate accurate aircraft weight & balance data to ensure maximum payload efficiency and flight safety standards.
- Monitored and enforced adherence to airline, FAA, and station safety procedures by verifying load sheets for operational accuracy before departure to ensure compliance and safety.
- Coordinated communication among field operations, dispatchers, cargo units, and aircrews to streamline turnaround times and minimize operational delays.
- Oversaw turnaround activities as Ramp Coordinator, enforced safety protocols, and directed operational flow on the apron to enhance efficiency.
- Facilitated smooth passenger experiences during airport operations. Deliver customer-facing ground support services, resolve passenger issues and ensure smooth terminal operations.
Education
Associate of Applied Science (A.A.S.) - Marketing & Sales
New York City College of Technology
Brooklyn, NYSkills
- Aviation operations
- Load planning
- Aviation safety
- Compliance management
- Data & Office Systems: Microsoft Excel (Advanced)
- Problem resolution
- Critical thinking
- Situational assessment
- Detail orientation
Timeline
Centralized Load Control Agent
Swissport USA
05.2015 - Current
Associate of Applied Science (A.A.S.) - Marketing & Sales
New York City College of Technology