Eren Abreo
Estero,FL
Summary
Results-driven administrative and operations professional with experience in office administration, project coordination, records management, customer service, and operational support. Highly organized and detail-oriented, with a proven ability to manage multiple priorities, maintain compliance, and improve administrative processes while supporting organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Airport Operations Agent
Naples Airport Authority
Naples, FL
05.2024 - Current
- Monitored daily airport operations to ensure the safe and efficient movement of aircraft, vehicles, passengers, and personnel.
- Conducted routine inspections of runways, taxiways, aprons, terminals, and airport facilities to identify operational deficiencies.
- Identified, documented, and reported hazards including Foreign Object Debris (FOD), wildlife activity, pavement deterioration, signage deficiencies, and airfield lighting malfunctions.
- Coordinated with air traffic control (ATC), airlines, airport tenants, ground handling companies, emergency responders, and maintenance personnel to enhance safety and efficiency of airport operations.
- Responded to emergencies, aircraft incidents, accidents, disabled aircraft events, security incidents, and severe weather situations.
- Ensured compliance with FAA regulations, TSA requirements, airport operating procedures, and safety management system (SMS) standards.
- Monitored Notices to Air Missions (NOTAMs) to communicate critical airfield conditions and operational changes.
- Monitored construction and maintenance projects on the airfield to ensure compliance with airport safety requirements and operational continuity.
- Investigated operational incidents, prepared detailed reports, and recommended corrective actions to enhance safety protocols and prevent future occurrences.
- Assisted in emergency preparedness planning, tabletop exercises, and full-scale airport emergency drills.
- Enforced airport rules, regulations, badging requirements, and security procedures to protect airport assets and personnel.
- Maintained accurate operational records, inspection reports, incident logs, and regulatory documentation.
- Participated in airport safety meetings, recurrent training, and continuous improvement initiatives.
- Resolved operational concerns for airport tenants, airlines, concessionaires, and customers to maintain smooth airport operations and ensure customer satisfaction.
- Entered and maintained financial, operational, and asset management data within airport management software systems.
- Supported internal and external audits by maintaining organized records and regulatory documentation.
- Verified applicant documentation, conducted identity verification, and ensured compliance with TSA and airport badging requirements.
- Assisted with accounting tasks, including invoice processing, record reconciliation, purchase documentation, and financial reporting support.
- Maintained 100% compliance with FAA, TSA, and airport operational policies during routine inspections and daily operations.
- Successfully conducted daily airfield inspections, proactively identifying and correcting operational hazards before they affected airport safety.
- Improved operational efficiency by coordinating multiple departments during aircraft movements, maintenance activities, and emergency responses.
- Monitored NOTAMs to ensure pilots and airport personnel received critical operational information.
- Contributed to successful airport emergency exercises by coordinating communication between airport departments and outside agencies.
- Reduced safety risks through effective FOD management, wildlife hazard reporting, and airfield condition monitoring.
- Maintained accurate operational records that supported successful regulatory and financial audits.
Shift Leader
Immaculate Flight LLC
Fort Myers, FL
05.2020 - 05.2024
- Defined primary job functions for team members.
- Led, trained, and motivated a team of technicians to ensure efficient workflow and high-quality service standards.
- Supervised and coordinated daily shift operations for aircraft detailing and cleaning services at commercial and private airports.
- Scheduled employee assignments and monitored productivity, ensuring compliance with strict airline turnaround times.
- Conducted quality inspections, confirming aircraft interiors and exteriors met FAA, airline, and company cleanliness standards.
- Enforced safety procedures, OSHA regulations, and airport security requirements while maintaining compliance with company policies.
- Coordinated with airline representatives and airport operations personnel to prioritize and optimize aircraft servicing schedules.
- Resolved employee concerns, operational issues, and customer requests in a professional and timely manner.
- Operated boom lifts and scissor lifts to safely access elevated aircraft surfaces for exterior cleaning, detailing, inspections, and maintenance support.
- Highlighted significant achievements in the role.
- Successfully supervised teams while consistently meeting tight aircraft turnaround deadlines.
- Improved team productivity by implementing efficient task assignments and workflow organization.
- Maintained high quality-control standards, reducing service deficiencies and customer complaints.
- Achieved strong safety compliance with zero major safety incidents during supervised shifts.
- Trained and mentored new employees, improving onboarding efficiency and employee retention.
- Recognized by management for reliability, leadership, and ability to manage multiple aircraft servicing schedules simultaneously.
Assistant Manager
Dirt Locators Detailing Services
Fort Myers, FL
04.2015 - 05.2024
- Performed professional pressure washing and exterior cleaning of residential and commercial properties.
- Detailed seasonal, vacation, and foreclosure homes to prepare properties for sale, rental, or owner occupancy.
- Conducted property inspections to ensure homes met cleanliness and presentation standards before guest and owner arrivals.
- Built and maintained positive relationships with homeowners, property managers, and clients through exceptional customer service.
- Traveled to multiple job sites throughout Lee, Collier County while maintaining efficient scheduling and route planning.
- Operated pressure washing equipment, cleaning tools, and maintenance equipment safely and effectively.
- Completed projects according to company quality standards while meeting scheduled deadlines.
- Identified property maintenance issues and provided actionable recommendations to clients and management.
- Highlighted significant achievements during tenure.
- Increased overall work performance and productivity by 25% through improved workflow organization and time management.
- Consistently completed projects on or ahead of schedule while maintaining high-quality workmanship.
- Developed strong customer relationships that contributed to repeat business and positive client referrals.
- Successfully managed multiple properties and service appointments throughout Lee County.
- Recognized for reliability, attention to detail, and delivering exceptional property presentation.
- Helped improve customer satisfaction by ensuring homes were move-in and guest ready.
Education
Bachelor's degree - Business Administration
Ashworth College
Norcross, GA10-2026
Associate's degree - Criminal Justice
Ashworth College
Norcross, GA05-2020
Skills
- Aviation operations
- Communication skills
- Organizational skills
- Problem-solving
- Safety compliance
- Supervisory experience
- Team management
- Shift management
- Client relations
- Computer literacy
- Microsoft Office proficiency
- Airport operations
- Reliability
- Flexibility
- Detailing and oversight
- Operational support
- Conflict management
- Project management
- Technical management
- Adaptability
- Power tools operation
- Facility inspections
- Emergency response coordination
- Compliance monitoring
- Ramp operations
- Accurate data entry
- Security protocols and recordkeeping
- Administrative support
- Regulatory compliance adherence
- Efficient multitasking
- Resourceful conflict resolution
- Proactive initiative
- Weather monitoring awareness
- Continuous improvement mindset
- Relationship building
- First Aid/CPR
- Analytical skills
- Coordinate communications
- Professionalism
- Noise Regulation Compliance
- Risk assessment
- Emergency response preparedness
- Professionalism and courtesy
- Aircraft marshalling
- Report writing
- Microsoft Excel
- MS PowerPoint
- MS office
- Operational compliance
- Data analysis
- Security protocols
- Wildlife hazard management
- Airport certified employee - Security
- Team leadership
- Customer service
- Conflict resolution
- Operational efficiency
- Safety management
- Emergency response
- Regulatory compliance
- Reliable punctuality
- Effective problem solving
- Security protocol compliance
- Technical equipment operation
- Organized documentation
- Security regulations
- Attention to detail
- Radio communication
Certification
- CPR Certification May 2026 to Present
- Airport Certified Employee (ACE) March 2025 to Present
- Driver's License
- Class D
- Plumbing Apprentice License
Timeline
Airport Operations Agent
Naples Airport Authority
05.2024 - Current
Shift Leader
Immaculate Flight LLC
05.2020 - 05.2024
Assistant Manager
Dirt Locators Detailing Services
04.2015 - 05.2024
Bachelor's degree - Business Administration
Ashworth College
Associate's degree - Criminal Justice
Ashworth College