ALICIA FORD
Florissant,MO
Summary
Flexible student with great communication skills seeks part-time job opportunity to expand work experience. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Knowledgeable with solid foundation in banking and finance. Proven track record in developing effective financial strategies and managing high-value client portfolios. Demonstrated ability to lead teams and drive improved financial outcomes through strategic planning and risk management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank of America
Florissant, MO
11.2025 - Current
- Led client relationship management initiatives to enhance customer satisfaction and retention.
- Developed tailored financial solutions based on in-depth analysis of client needs and market trends.
- Mentored junior bankers, fostering professional development and skills enhancement within the team.
- Streamlined operational processes, improving transaction efficiency and reducing processing times.
- Ensured compliance with regulatory requirements through diligent monitoring and reporting practices.
- Worked closely with compliance officers to ensure adherence to regulatory requirements, minimizing the risk of fines and penalties due to noncompliance.
- Evaluated credit risk exposure of existing clients regularly, taking necessary actions to minimize potential losses in a timely manner.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Relationship Banker
Bank of America
Florissant, MO
04.2024 - 10.2025
- Assessed customer financial needs to recommend appropriate banking solutions.
- Established and maintained strong relationships with clients to enhance customer loyalty.
- Executed daily transactions accurately while ensuring compliance with bank policies.
- Provided exceptional service by addressing client inquiries and resolving issues promptly.
- Collaborated with team members to improve branch performance and achieve sales goals.
- Conducted financial reviews to identify opportunities for upselling products and services.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
General Cleaner
Boldt Brothers
11.2022 - 08.2023
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Front Desk Associate
Planet Fitness
07.2021 - 10.2021
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.
- Satisfied guest needs with prompt, knowledgeable service.
Cashier
Schnucks
03.2020 - 05.2021
- Worked with customer service leaders and managers to meet customer needs.
- Maintained clean, organized, and well-stocked checkout areas.
- Provided information to customers on products or services.
Education
Bachelor of Science - Political Science
University of Missouri – St. Louis
01-2026
Associate's - undefined
St. Louis Community College
07-2023
General - undefined
Hazelwood Central High School
07-2021
Skills
- Customer service
- Complex problem-solving
- Loan structuring
- Operational efficiency
- Analyzing data
- Risk management policies
- Portfolio management
- Credit assessment
- Attention to detail
- Reliability
- Multitasking
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
Certification
- CNP - Certified Notary Public
Timeline
Senior Banker
Bank of America
11.2025 - Current
Relationship Banker
Bank of America
04.2024 - 10.2025
General Cleaner
Boldt Brothers
11.2022 - 08.2023
Front Desk Associate
Planet Fitness
07.2021 - 10.2021
Cashier
Schnucks
03.2020 - 05.2021
Associate's - undefined
St. Louis Community College
General - undefined
Hazelwood Central High School
Bachelor of Science - Political Science
University of Missouri – St. Louis