Alicia Franklin
Cleveland,Ohio
Summary
Pricing Analyst with over 5 years experience creating and implementing pricing solutions for a market leading construction chemical company. Detail-oriented team player with strong organizational skills and experience with manipulating large data sets; v-lookups, pivot tables and macros. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Pricing Analyst
Master Builders (formally BASF Chemical)
05.2018 - Current
- Create pricing reports using Microsoft Excel and Power Pivot
- Create and analyze customer rebate data against defined contract and effectively communicate results to stakeholders
- Calculate monthly deductions and accruals for our rebate accounts
- Provide ad hoc field support including analysis of sales and rebate data
- Work closely with Legal Department to build customer rebate contracts
- Responsible for pricing entry and maintenance within the SAP database
- Created pricing approval workflow within SharePoint
Customer Service Specialist
BASF Chemical
10.2014 - 05.2018
- Analyze customer requests, feedback, concerns and/or issues and provide recommended actions to management
- Ownership of the sales order fulfillment cycle; prepare and process in a timely and accurately
- Develop knowledge of products, services, and market segments
- Act as liaison between customer and internal departments to create efficiency of bulk distribution
Customer Support Manager
Spacebound Inc.
10.2013 - 10.2014
- Responding to customer inquiries including, order status, product information, claims/returns, order processing, refunds
- Manage and assess customer-related problems and escalated issues
- Responsible for working with the accounting department on all financial issues
- Work collaboratively with Upper Management to maintain department standards
- Responsible for the on-going training of Customer Support Reps.
Customer Service Rep.
Spacebound Inc.
10.2012 - 10.2013
- Handling and directing incoming calls
- Monitor and enter orders for customers
- Assist with shipping coordination, special pricing, and availability
Education
Bachelor of Business Administration - Finance
The University of Toledo
Skills
- Interdepartmental Collaboration
- Interpersonal and Written Communication
- Trends Analysis
- Audit Support
Timeline
Pricing Analyst
Master Builders (formally BASF Chemical)
05.2018 - Current
Customer Service Specialist
BASF Chemical
10.2014 - 05.2018
Customer Support Manager
Spacebound Inc.
10.2013 - 10.2014
Customer Service Rep.
Spacebound Inc.
10.2012 - 10.2013
Bachelor of Business Administration - Finance
The University of Toledo
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