Alicia Garcia
Edinburg,Tx
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Café Rio Mexican Grill
04.2014 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Customer Service Visual Merchandiser
Ross Store
04.2014 - 10.2016
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored store traffic and customer engagement to determine display effectiveness.
Teacher's Aide
Georgetown Independent School District
08.2019 - 09.2022
- Called parents and others daily to resolve problems the students might be having, give any information necessary, and anything else they needed to communicate.
- Assisted teachers with supervision and care of group of 30 children.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluation.
- Studied and implemented latest information on specific subjects and learning strategies.
Education
Associate of Arts - Liberal Arts And General Studies
Weber State University
Ogden, UT06.2016
Skills
- Bilingual in Spanish and English
- Customer Service
- Customer Relations
- Typing Proficiency
- Computer Proficiency
- Interpretation and Translation Service
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Active Listening
- Conflict Resolution
- Product Promotion
- Problem-Solving Ability
Accomplishments
I was awarded employee of the month 2 times while at Georgetown Independent School District out of 150 employees.
Languages
Spanish
Native or Bilingual
Timeline
Teacher's Aide
Georgetown Independent School District
08.2019 - 09.2022
Customer Service Representative
Café Rio Mexican Grill
04.2014 - 09.2016
Customer Service Visual Merchandiser
Ross Store
04.2014 - 10.2016
Associate of Arts - Liberal Arts And General Studies
Weber State University
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