Fernando Monrroy Duarte
Silver spring,MD
Summary
Proven team collaborator and innovative problem-solver, excelled at Cafe Rio Mexican Grill by enhancing customer engagement and ensuring safety. Mastered customer service and performance improvement, leading to a significant quality experience uplift. Trained new staff, showcasing integrity and a commitment to excellence. Holds a valid driver's license, underscoring versatility and reliability. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
1
1
year of professional experience
Work History
Crew Member
Cafe Rio Mexican Grill
06.2023 - Current
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Chipolte
04.2023 - 06.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Automotive Technology
Thomas Edison High School of Technology
Silver Spring, MD05.2024
High School Diploma -
Wheaton High School
Silver Spring, MD05.2024
Skills
- Customer Service
- Customer Engagement
- Creativity and Innovation
- Safety awareness
- Integrity and Honesty
- Valid Driver's License
- Problem-Solving
- Performance Improvement
- Teamwork and Collaboration
Languages
Spanish
Full Professional
Timeline
Crew Member
Cafe Rio Mexican Grill
06.2023 - Current
Crew Member
Chipolte
04.2023 - 06.2023
No Degree - Automotive Technology
Thomas Edison High School of Technology
High School Diploma -
Wheaton High School
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