Alicia Garcia
Auburndale,FL
Summary
Committed job seeker with a history of meeting needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with outstanding customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Sunland Distribution
Waverly, Florida
08.2023 - Current
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Reviewed and analyzed account discrepancies for resolution.
- Managed billing and invoicing processes for multiple clients.
- Handled high volume of data entry tasks while maintaining accuracy.
Billing Clerk
Phoenix Logistics & Cold Storage
Winter Haven, FL
11.2014 - 03.2023
- Answered customer invoice questions to maintain high satisfaction levels and resolved issues discovered during invoicing and collection process
- Processed and sent invoices, adjustments and credit memos to customers
- Performed data import, scanning and manual keying processes to verify invoice accuracy
- Reviewed and analyzed contracts to resolve billing issues with customers
- Pursued collections on outstanding invoices
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria
- Contacted customers to follow up on late invoices
- Investigated past due invoices and delinquent accounts to generate revenues and reduce the number of unpaid and outstanding accounts
- Performed accurate and fully compliant monthly closing processes and accruals
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Computed purchases and received and processed cash or credit payment
- Monitored accounts receivable, followed up on overdue payments.
Quality Control/ Lab Tech
Mizkan Americas
Lake Alfred, FL
01.2010 - 01.2014
- Conducted inner inspections within production and laboratory
- Analyzed and interpreted test data and determined performance and reliability of materials
- Analyzed and identified quality problems and recommended solutions/corrective actions to improve final results.
Education
GED -
Auburndale Senior High
Skills
- Great Customer Service
- Customer Communication
- Data Entry
- Financial Reporting
- Spreadsheet Management
- Invoice Processing
- Account Reconciliation
- Research and due diligence
- Invoicing proficiency
- Customer Engagement
- Billing dispute resolution
- Invoice Generation
- Billing adjustments
- Basic skill set for word and excel
- Type 45 words per minute
References
References available upon request.
Timeline
Billing Specialist
Sunland Distribution
08.2023 - Current
Billing Clerk
Phoenix Logistics & Cold Storage
11.2014 - 03.2023
Quality Control/ Lab Tech
Mizkan Americas
01.2010 - 01.2014
GED -
Auburndale Senior High
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