Vladimir Contreras
Haines City,USA
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Dispatcher
Sunland Distribution
03.2024 - 10.2024
- Coordinating and administering all bulk lubricant and package traffic functions relating to freight delivery
- Responsible for all incoming/outgoing dispatch phone calls daily Gathering and scheduling customer orders
- Dispatching orders to the drivers and ensuring the delivery tickets are given to the administrative team for further processing
- Ensures customer orders are correct
- Monitors key performance data to anticipate customer service problems, opportunities, and risks
- Coordinates deliveries and orders to keep drivers within the daily hours allowed by the Dot (Department of Transportation) by utilizing the E.L.D
- Ensure drivers regularly use the Samsara Driver App to log their hours of service (HOS) accurately, review their logs for potential issues before certifying them, and leverage the platform's reporting features to identify and address any compliance concerns with drivers proactively
- Assisting with disseminating deliveries to drivers to meet customer needs and communicating with management when there’s a supply shortage
- Coordinating with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery
- Working with drivers and management for solutions to meet and satisfy customer needs
- Coordinating with Management, Drivers, and Customers to fulfill customer orders
- Reporting problems to the supervisor in a timely and accurate manner and follow-up to ensure problem resolutions
- Monitoring GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks
- Scheduling all inbound and outbound trucks daily, works with Supervisor and Procurement on all inbound shipments
- Maintains a viable relationship with truck drivers and customers to ensure needs are always met
- Handles all requests, orders, and complaints from customers daily
- Provides accurate accident, safety, and various other related reporting as required
- Performs and assumes other duties and responsibilities as may be required by immediate supervisor
- On-call as business needs are required
- Practicing safe work and risk management practices
- Communicate and enforce all safety and security issues
- Report and process all employee and/or customer incidents and/or unsafe acts in accordance with company’s policy and procedure
- Ensures that confidentiality of data collected is stored and maintained
- Setting priorities and meeting deadlines
- Responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected
- Must meet performance expectations and complete all duties as assigned
- Directed dispatching, routing, and tracking of company's fleet vehicles.
Dispatcher
Fav Trucking LLC
03.2021 - 09.2023
- Managing truck drivers’ schedules and routes
- Scheduling freight to be picked up and delivered
- Reviewing logs of truck drivers
- Documenting all calls, deliveries, routes and times for pickups and deliveries
- Negotiating rates and delivery timelines
- Confirming deliveries arrive on time
- Logging drivers inconveniences with delivery
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Supervisor
Prime Logistics
04.2019 - 01.2021
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Planning predetermined routes and accommodating route changes as needed
- Preparing dispatch documents
- Confirming deliveries arrive on time
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Reviewing drivers’ logs, including dispatched calls and arrival times
- Logging drivers inconveniences with delivery
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Dispatcher
XPO Logistics
07.2013 - 03.2019
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Planning predetermined routes and accommodating route changes as needed
- Preparing dispatch documents
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Reviewing drivers’ logs, including dispatched calls and arrival times
- Logging drivers inconveniences with delivery
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2008
Skills
- Proficiency in Microsoft office software
- Proficiency in Samsara software
- Knowledge of applicable transportation regulations and laws
- Exceptional ability to plan routes and dispatch drivers
- Experience with CXT program
- Bilingual (English and Spanish)
- Excellent communication skills
- Proactive
- Time management skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
Sunland Distribution
03.2024 - 10.2024
Dispatcher
Fav Trucking LLC
03.2021 - 09.2023
Supervisor
Prime Logistics
04.2019 - 01.2021
Dispatcher
XPO Logistics
07.2013 - 03.2019
High School Diploma -
Perth Amboy High School
Similar Profiles
Ean ClemonsEan Clemons
Trailer Technician at Sunland DistributionTrailer Technician at Sunland Distribution
Alicia GarciaAlicia Garcia
Billing Specialist at Sunland DistributionBilling Specialist at Sunland Distribution
Jody JonesJody Jones
Forklift Operator at Sunland Logistics SolutionsForklift Operator at Sunland Logistics Solutions