Simon Alvarez
Biologist
Saint Louis,MO
Summary
Dynamic professional with a proven track record in customer support and problem-solving, honed at Teleperformance-Assurance Wireless. Excelled in team collaboration and data entry, significantly improving client satisfaction. Displays strong interpersonal skills and Microsoft Office proficiency, and Pro UCL 2.5, ensuring high standards of care and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dog Handler
Happy Tails Inc
09.2022 - 01.2023
- Supervised groups of dogs for safety, well-being and positive social behavior while attending daycare.
- Identified signs of stress, illness, or aggression in canine participants and addressed them appropriately.
- Performed daily care (feeding, medications, cleaning and sanitizing play areas).
- Designed enrichment activities to encourage physical and mental stimulation according to the breed and temperament of each dog.
- Updated pet owners about their dogs’ behavior, health and daily activities. Maintaining rigorous safety protocols and hygiene practices to provide care for all animals at the highest standard.
Call Center Representative
Teleperformace-Assurance Wireless
02.2020 - 09.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided exceptional customer service to Spanish and English-speaking clients, resolving inquiries efficiently and professionally.
Intern
Veterinary Hospital Universidad De Antioquia
06.2016 - 07.2016
- Enhanced organizational abilities by executing multiple tasks in parallel while maintaining under meticulous deadlines.
- Sorted and organized files, spreadsheets, and reports.
- Assisted staff workers with their everyday activities, decreasing workload strain and allowing for more emphasis on higher-priority assignments.
Intern
Conservation Park
04.2015 - 10.2015
- Provided insight into the ecological role that the various species living in the zoo play to the local and international guests. The pieces were engaging, geared toward communicating the importance of conservation efforts to both scientific and layman audiences.
- Gave practical tips for visitors to integrate into their lives to support wildlife conservation efforts. Worked with zookeepers to produce and communicate detailed information about the needs of animal behavior and habitat.
Education
Bachelor of Arts - Biology
Lindenwood University
Saint Charles, MO05-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Gathering information
- Interpersonal skills
- Proficiency in Microsoft Office software
- Proficiency in ProUCL 25 software
- Analytical
- Teamwork and collaboration
Certification
DHA Cecertificate
Extracurricular activities
Basketball team
Timeline
Dog Handler
Happy Tails Inc
09.2022 - 01.2023
Call Center Representative
Teleperformace-Assurance Wireless
02.2020 - 09.2020
Intern
Veterinary Hospital Universidad De Antioquia
06.2016 - 07.2016
Intern
Conservation Park
04.2015 - 10.2015
DHA Cecertificate
Bachelor of Arts - Biology
Lindenwood University
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