Rachel Martinez
Lakeside,CA
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
3
3
years of professional experience
Work History
Dog Handler
Greywood Kennels
Lakeside, CA
12.2022 - 11.2025
- Administered medications and first aid as needed under veterinary guidance.
- Managed grooming tasks including bathing, brushing, and nail trimming to maintain dogs' hygiene.
- Performed minor maintenance tasks around the facility such as mowing lawns or repairing fences.
- Walked animals outside to avoid accidents in play areas or bedding.
- Freed or exercised animals or provided other general care.
- Cared for pets during owners' absences.
- Maintained records of each dog's activities, diet, medications administered, vet visits.
- Administered prescribed medications to animals.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
- Responded to customer inquiries regarding pet care needs and services offered by the facility.
Dispatcher
Watchlight
El Cajon, CA
11.2024 - 02.2025
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Provided timely updates to customers regarding their orders or requests.
- Recorded and maintained files or records of customer requests, work or services performed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Maintained logs of all incoming calls and assigned tasks.
- Relayed work orders, messages or information using telephones or two-way radios.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Team Member
Tractor Supply Company
Lakeside, CA
08.2024 - 11.2024
- Answered phone calls regarding inquiries about products or services.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve project milestones within set deadlines.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified needs of customers promptly and efficiently.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained positive working relationship with fellow staff and management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers with product selection and ordering process.
Education
High School Diploma -
El Captain
Lakeside, CA06-2024
Skills
- Customer service
- Record keeping
- Pet care
- Team collaboration
- Time management
- Problem solving
- Communication skills
- Organizational skills
- Problem-solving
- Multitasking Abilities
Affiliations
- Lettered in Water Polo (1 year)
- Lettered in Dive (3 years)
- Lettered in Academic League (3 years)
References
References available upon request.
Timeline
Dispatcher
Watchlight
11.2024 - 02.2025
Team Member
Tractor Supply Company
08.2024 - 11.2024
Dog Handler
Greywood Kennels
12.2022 - 11.2025
High School Diploma -
El Captain
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