Alicia Gillum
Houston,TX
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
10
10
years of professional experience
Work History
Account Manager
True Blue Inc.
Houston, TX
12.2022 - Current
- Managed client accounts and built strong relationships with key stakeholders.
- Coordinated contract renewals and ensured compliance with company policies.
- Developed tailored solutions to meet client needs and increase satisfaction.
- Conducted regular meetings to discuss account status and address concerns.
- Managed multiple accounts simultaneously while meeting deadlines.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Maintained accurate records of client interactions in the CRM system.
Account Executive
Goosehead Insurance Agency
Houston, TX
02.2022 - 12.2022
- Managed client accounts and maintained strong relationships with policyholders.
- Conducted thorough insurance needs assessments for prospective clients.
- Collaborated with underwriters to ensure accurate policy issuance and renewals.
- Educated clients on coverage options and potential risks associated with policies.
- Developed tailored insurance solutions to meet individual client requirements.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities using CRM software systems.
Store Manager
Salon Service Group
Houston, TX
05.2015 - 02.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and product knowledge.
- Organized inventory management processes and maintained optimal stock levels.
- Implemented promotional strategies to increase product visibility and sales.
- Conducted regular team meetings to discuss performance and set objectives.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10-2021
Skills
- Client relationship management
- Contract negotiation
- CRM management
- Account renewals
- Solution development
- Problem solving
- Effective communication
- Sales
- Account management
- Data analysis
Timeline
Account Manager
True Blue Inc.
12.2022 - Current
Account Executive
Goosehead Insurance Agency
02.2022 - 12.2022
Store Manager
Salon Service Group
05.2015 - 02.2022
Bachelor of Science - Business Management
University of Phoenix