Alicia Goodman
Fayetteville,NC
Summary
Knowledgeable and compassionate Case Manager adept in case documentation and problem-solving. Spearheaded accreditation efforts and significantly improved patient care through effective case management and motivational interviewing. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills.
Overview
14
14
years of professional experience
Work History
Case Manager
First Health Of The Carolinas Moore Regional Hospital
2015.10 - Current
- Maintain accurate and timely documentation
- Engages in in timely, efficient discharge planning
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, and services
- Arranging for after care and maintain follow up contact with patient, family, and facility
- Work closely with interdisciplinary team members
Clinical Director/Therapist
Holistic Services
2011.05 - 2016.09
- Onboarded newly hired employees
- Supervised and mentored staff members through professional development opportunities, to include interns
- Communicated effectively and positively with staff, and physicians
- Conducted regular performance evaluations for clinical staff, and led accreditation efforts
Team Lead
Caring Touch Home Health
2010.05 - 2012.05
- Assisted the QP with the initial PCP and its ongoing revisions, and ensuring the implementation of the PCP
- Provided outpatient and intensive in home therapy to children and their families
- Used evidenced based practice: CBT and Motivational Interviewing
- Coached team members in techniques necessary to complete job tasks.
Education
Master's - Social Work
University of North Carolina of Pembroke
Pembroke, NC06.2010
Bachelor of Social Work - Social Work
University of North Carolina At Pembroke
Pembroke, NC06.2009
Skills
- Case Management
- Case Documentation
- Organization and Multitasking
- Oral and written communication
- Planning and problem solving
Accomplishments
Previous MSW supervisor for interns at UNCP
Won the Nursing Clinical Support Award 2019 from First Health of the Carolinas
Timeline
Case Manager
First Health Of The Carolinas Moore Regional Hospital
2015.10 - Current
Clinical Director/Therapist
Holistic Services
2011.05 - 2016.09
Team Lead
Caring Touch Home Health
2010.05 - 2012.05
Master's - Social Work
University of North Carolina of Pembroke
Bachelor of Social Work - Social Work
University of North Carolina At Pembroke
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