Alicia Graham
Jacksonville,NC
Summary
Dedicated, energetic, detail-oriented administrative professional well-versed in communication and team building. Experience in ICD, HCPCS and CPT coding procedures, medical terminology, electronic health records management, data management and organizing proficient patient care. Ready to bring my critical thinking and interpersonal professional communication to your team.
Overview
29
29
years of professional experience
Work History
Professional Cleaner
BG Cleaning Solutions LLC.
Jacksonville, NC
05.2022 - Current
- Used time management and efficient cleaning methods to meet deadlines
- Delivered quality customer service to address urgent needs and cleaning requests
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Organized and used industrial cleaning products following strict safety procedures
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Aided other staff members with cleaning of difficult areas
- Developed and implemented comprehensive cleaning plan for entire building
- Inspected building for potential safety hazards, reporting identified concerns to supervisor
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Co-Owner & Office Manager
9-Ten Renovations LLC
Jacksonville, NC
07.2016 - Current
- General Contracting and Construction Company serving all of Onslow County with any needs related to home improvement, complete renovations, new builds and more
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Evaluated suppliers to maintain cost controls and improve operations
- Conducted target market research to discover customer needs and analyze competitor trends
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Established, optimized, and enforced business policies to maintain consistency across industry operations
- Prepared bank deposits and handled business sales, returns and transaction reports
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions.
Airport Concessions Sales Associate/Bar Tender/Server
Barton Inc.
Richlands, NC
09.2020 - 11.2021
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Generated new sales leads to achieve and exceed monthly sales goals
- Contributed to team objectives in a fast-paced environment
- Trained new employees in customer service, money handling and organizing strategies
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Maintained current knowledge of evolving changes in the marketplace
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Store Manager
The Hemp Farmacy
Jacksonville, NC
09.2017 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed hiring, training, and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Developed and implemented successful staff incentive programs to motivate employees.
Sales Associate
Sherwin Williams
Vincennes, IN
04.2015 - 09.2016
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects
- Maintained stock shelves by fronting, facing, and straightening products throughout shift
- Operated POS system to total purchases and receive and process cash, credit, and debit card payments
- Utilized company website and vendor catalogs to locate special order items for customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
Administrative Assistant
Lawrenceville Central Cigar and Candy Company
Lawrenceville, IL
04.2014 - 10.2014
- Preprint customer order reports, answering phones, data entry, billing, taking customer orders, weekly product inventory, merchandise purchase orders, order picking, warehouse work, taking payments and processing orders, price listings and changes, Filing, copying, daily correspondence with delivery drivers, preparing delivery drivers daily route and paperwork
- Organizing and maintaining office files and housekeeping
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Managed filing systems, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks daily
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Lead Sales Associate
Kmart
Jacksonville, NC
10.2012 - 03.2014
- Processed and stocked merchandise in accordance with store standards
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines
- Provided exceptional customer service to foster client loyalty and satisfaction
- Performed inventory control procedures to manage stock
- Participated in store meetings and product training sessions to understand and sell items
- Developed and maintained knowledge of current sales and promotions
- Worked closely with other departments to understand the full scope of available offerings and provide top-notch salesmanship to customers
- Contributed to team objectives in a fast-paced environment
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Generated advertising brochure for vendor use
- Trained, coached, and mentored new sales associates for maximum performance
- Handled cash register operations and customer transactions to process payments.
Medical Receptionist
Carolina Psychological & Psychiatric Services
Jacksonville, NC
02.2008 - 12.2008
- Adhered to strict HIPAA guidelines to protect patient privacy
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Supported office staff and operational requirements with administrative tasks
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Assisted with medical coding and billing tasks.
Document Control Specialist - DOD Civilian Contractor
Kellog, Brown & Root
Iraq
04.2005 - 06.2006
- Maintained document control system and updated work instructions, procedures, and associated databases
- Aided with inbound and outbound document processes, document sorting, logging, and work order creation
- Receives, checks in, and issues materials in support of plant construction and maintenance activities
- Pulling, processing and verifications of MRO's, Bin Tickets, and parts
- Truck downloading and loading
- Maintains inventories
- Completes records, timesheets, and performs various clean-up and housekeeping activities
- Observes and follows all safety rules and procedures, including wearing required personnel safety equipment
- Filing, purging, and maintaining all records, including TSTI, AHA, policies and procedures
- Performs other duties and activities as directed.
Education
Associate's Degree in Medical Billing and Coding Specialist -
Ultimate Medical Academy
06.2024
Skills
- Diagnostic Coding
- Records Management
- Data Entry
- Referral Verification
- Electronic Medical Records Systems
- Critical Thinking
- HIPAA Guidelines
- Account Management
- Medical Billing and Coding
- Computer Proficiency
- Patient Scheduling
- CPT Coding
- Customer Service
Accomplishments
Dean’s List [April 2023, August 2023, November 2023]
Honor Roll [April 2023, August 2023, November 2023]
4.0 GPA
References
References available upon request.
Timeline
Professional Cleaner
BG Cleaning Solutions LLC.
05.2022 - Current
Airport Concessions Sales Associate/Bar Tender/Server
Barton Inc.
09.2020 - 11.2021
Store Manager
The Hemp Farmacy
09.2017 - 01.2019
Co-Owner & Office Manager
9-Ten Renovations LLC
07.2016 - Current
Sales Associate
Sherwin Williams
04.2015 - 09.2016
Administrative Assistant
Lawrenceville Central Cigar and Candy Company
04.2014 - 10.2014
Lead Sales Associate
Kmart
10.2012 - 03.2014
Medical Receptionist
Carolina Psychological & Psychiatric Services
02.2008 - 12.2008
Document Control Specialist - DOD Civilian Contractor
Kellog, Brown & Root
04.2005 - 06.2006
Associate's Degree in Medical Billing and Coding Specialist -
Ultimate Medical Academy
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