Alicia Graham, CPC

Contract outpatient coder with Epic training, specializing in ICD-10 CM diagnosis coding and documentation review for outpatient encounters in accordance with official coding guidelines.

• Transcribed physician notes and patient records with high accuracy and attention to detail.

• Check in patients, answer phone calls, retrieve incoming faxes, process authorizations, schedule follow-up appointments within the tri state area.

• Schedule for services such as mammograms and DEXA scans for Havasu Regional Medical Center and Valley View Medical Center.

Managed operations for two retail stores, overseeing daily activities, staff scheduling, and inventory management. Led and developed a team of 10-15 employees, fostering a culture of performance, accountability, and excellent customer service.