Alicia Greene
Springfield,TN
Summary
Lead Service Foreman experienced in supervision, mentoring, and process optimization. Enhanced operational efficiency and customer satisfaction through effective teamwork and communication. Streamlined service operations and fostered client loyalty, driving organizational goals through strong leadership.
Overview
23
23
years of professional experience
Work History
Lead Service Foreman
Mhc Kenworth
Nashville, TN
01.2026 - Current
- Supervised daily operations of service department, ensuring timely completion of repairs and maintenance.
- Implemented process enhancements that optimized workflow efficiency and reduced turnaround times.
- Mentored technicians, fostering skill development and promoting a culture of continuous improvement.
- Coordinated with parts department to maintain inventory levels, ensuring availability of necessary components.
- Collaborated with management to establish service goals aligned with organizational objectives, driving operational excellence.
- Organized regular team meetings to discuss progress on ongoing projects, address challenges faced in the field, share best practices among peers.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Managed warranty claims for customers in a timely manner, ensuring accurate documentation of repairs completed under warranty coverage conditions.
Service Advisor
MHC Kenworth
Nashville, TN
09.2014 - Current
- Facilitated communication between customers and technicians to ensure accurate service understanding.
- Assessed customer needs and provided tailored service solutions for diverse clientele.
- Developed strong relationships with clients to foster loyalty and repeat business opportunities.
- Streamlined appointment scheduling to enhance operational efficiency and reduce wait times.
- Led customer service team to enhance client satisfaction and resolve complex issues.
- Implemented process improvements resulting in streamlined operations and reduced response times.
- Coordinated cross-departmental communication to ensure alignment on customer needs and expectations.
- Mentored junior advisors, fostering skill development and promoting a culture of excellence.
- Collaborated with management on strategic initiatives aimed at improving overall customer experience.
Assistant Parts Manager
Swift Transportation
Greer, SC
08.2012 - 06.2014
- Developed and implemented standard operating procedures for parts handling and distribution processes.
- Managed inventory levels and ensured timely replenishment of parts to optimize operational efficiency.
- Analyzed parts usage trends to forecast demand and reduce excess inventory costs.
- Trained and mentored junior staff on inventory management systems and best practices.
- Oversaw daily operations of parts department, ensuring compliance with safety regulations and company policies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Service Adisor
Swift Transportation
Greer, SC
04.2003 - 06.2014
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Collaborated with technicians to facilitate timely repairs and vehicle maintenance.
- Maintained accurate records of service transactions and customer interactions.
- Evaluated customer needs, recommending appropriate services to enhance satisfaction.
- Trained new staff on service protocols and best practices for client engagement.
Education
CAD/ Mechanical Drafting - Mechanical Drafting
RD Anderson Vocational
Moore, SCHigh School Diploma -
Woodruff High School
Woodruff, SC06-1993
Skills
- Warehouse operations
- Service logistics
- Parts ordering
- Inventory management
- Equipment maintenance
- Estimating costs
- Warranty administration
- Task delegation
- Scheduling coordination
- Customer service
- Problem-solving
- Collaboration
- Attention to detail
- Multitasking
- Leadership skills
- Teamwork
- Dependable and consistent
Timeline
Lead Service Foreman
Mhc Kenworth
01.2026 - Current
Service Advisor
MHC Kenworth
09.2014 - Current
Assistant Parts Manager
Swift Transportation
08.2012 - 06.2014
Service Adisor
Swift Transportation
04.2003 - 06.2014
CAD/ Mechanical Drafting - Mechanical Drafting
RD Anderson Vocational
High School Diploma -
Woodruff High School