Alicia Grier
Albany ,GA
Summary
Dynamic leader with proven success in staff supervision and safety compliance at Sunnyland Farms. Excelled in fostering teamwork and improving operational efficiency, evidenced by a high client retention rate at Hometown Auto & Credit. Skilled in MS Office and resource management, adept at driving significant improvements in customer satisfaction and process optimization.
Overview
2020
2020
years of professional experience
Work History
Shipping Supervisor
Sunnyland Farms
- Supervised shipping team of 25-35 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
Account Manager
Hometown Auto & Credit
05.2015 - 12.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor In Psychology - Counseling Psychology
Southern New Hampshire University
Hooksett, NHRental Property Management Fundamentals
Sophia Learning
Online Skills
- Staff supervision
- Safety and compliance
- MS office
- Word processing
- Inspection results reports
- Daily receipts documentation
Timeline
Account Manager
Hometown Auto & Credit
05.2015 - 12.2019
Shipping Supervisor
Sunnyland Farms
Bachelor In Psychology - Counseling Psychology
Southern New Hampshire University
Rental Property Management Fundamentals
Sophia Learning
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