Alicia Griffin
Linesville,PA
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Parts and Power Equipment Salesperson
Saegertown Hardware
07.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Receptionist
Vintage Roots Hair Salon
09.2018 - 04.2023
- Scheduled multiple appointments via phone, social media and in person
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
PCA supervisor
Quality Living Center
06.2014 - 01.2017
- Administered medications as prescribed, preventing adverse reactions or complications.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in schizophrenia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Trained new personal care aides in proper techniques, care standards, operational procedures, and safety protocols.
Education
Graduate -
Cambridge Springs High School
Cambridge Springs, PA06.2011
Skills
- Customer care
- Sales process
- Sales software proficiency
- Product and service knowledge
- Multitasking Abilities
- Dependability
- Customer/Client relations
- Verbal and written communication
- Multitasking and prioritization
- Recordkeeping and bookkeeping
Timeline
Parts and Power Equipment Salesperson
Saegertown Hardware
07.2024 - Current
Receptionist
Vintage Roots Hair Salon
09.2018 - 04.2023
PCA supervisor
Quality Living Center
06.2014 - 01.2017
Graduate -
Cambridge Springs High School
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