ALICIA GUERRERO
Houston,TX
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Impeccable Pig
09.2023 - Current
- Build relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
SALES ASSOCIATE
GAP
06.2022 - 04.2023
- I was held accountable for the kids and baby department
- I collaboratively, along with my colleagues greet and welcome customers in a friendly consistent manner while multi-tasking in a fast-paced work environment
- I drive sales through engagement of customers, suggestive selling, and sharing our newest inventory
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
STUDENT HAIR STYLIST
AVEDA
09.2021 - 09.2022
- As a student hairstylist my role was to gain experience from observing and practicing
- I performed consultations before doing any service (Color, Balayage, Highlights, or haircuts)
- Maintained salon cleanliness, adhering to health and safety regulations for both staff and clientele.
- Strengthened professional relationships with clients by understanding their needs and offering products recommendations.
SALES ASSOCIATE
JCPENNY
06.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted with language services when a translator was needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
PERMIT ( NO LICENSE) - Cosmetology
AVEDA ARTS & SCIENCES INSTITUTE
Houston, TX09.2022
DIPLOMA -
MADISON HIGH SCHOOL
Houston, TX06.2022
Skills
- Bilingual (English and Spanish)
- Customer Service
- Proficient with Microsoft Word, Excel and PowerPoint
- Teamwork and Collaboration
- Problem-solving skills
- Store Opening and Closing
- Fitting room maintenance
- Reliable and Responsible
Timeline
Sales Associate
The Impeccable Pig
09.2023 - Current
SALES ASSOCIATE
GAP
06.2022 - 04.2023
STUDENT HAIR STYLIST
AVEDA
09.2021 - 09.2022
SALES ASSOCIATE
JCPENNY
06.2021 - 05.2022
PERMIT ( NO LICENSE) - Cosmetology
AVEDA ARTS & SCIENCES INSTITUTE
DIPLOMA -
MADISON HIGH SCHOOL
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