Magdelin Martinez
New York,NY
Summary
Dynamic sales professional with proven expertise in customer engagement and conflict resolution, honed across roles at prestigious companies like Gucci. Excelled in upselling and retail loss prevention, driving significant sales growth. Bilingual with exceptional people skills, consistently exceeds targets through strategic sales approaches and outstanding client service.
Overview
8
8
years of professional experience
Work History
Sales Associate/Fragrance Specialist
Bond No. 9
New York, NY
02.2024 - 10.2024
- Collaborated closely with clients to understand their needs and preferences.
- Managed sales processes to achieve and exceed targets.
- Assisted clients with product selection and provided expert advice on fragrances.
- Adhered to company initiatives and achieved established goals.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Handled customer complaints in a professional manner.
Fragrance Specialist
Gucci
New York, NY
01.2022 - 01.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided training sessions on how to use various types of equipment used in making perfumes.
- Handled returns and exchanges according to company policies.
- Maintained accurate records of sales and inventory data.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Maintained records related to sales for store management.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided customer service and product knowledge to customers regarding fragrances.
Secretary
Gitana Multiservice
New York, NY
09.2019 - 05.2020
- Assisted with special projects or tasks related to departmental functions upon request.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed documents and materials for dissemination to appropriate parties.
- Organized and maintained filing systems for important documents.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Ordered office supplies to purchase items and maintain appropriate levels.
Sales Associate/Cashier
Dolls Couture Boutique
New York, NY
06.2018 - 01.2019
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Conducted inventories on a regular basis to track stock levels.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Placed special orders or called other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
Sales Associate
Easy Pickings
New York, NY
01.2017 - 12.2017
- Collected payments and provided accurate change.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Described merchandise and explained use, operation and care.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered store and merchandise questions and led customers to wanted items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed credit card transactions quickly and securely.
- Placed special orders or called other stores to find desired items.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Science - Psychology
Borough of Manhattan Community College
New York, NY06-2018
High School Diploma -
Bronx High School For Law And Community Service
Bronx06-2015
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Exceptional customer service
- Inventory tracking
- Knowledgeable of Microsoft Office
- Bilingual (English Spanish)
- Reliable and punctual
- Persuasion techniques
- Excellent people skills
- Guest relations
- Client service
- Service oriented
- Listening skills
- Problem-solving skills
- Sales expertise
- Customer engagement
- Conflict resolution
- Energetic self-starter
References
References available upon request.
Timeline
Sales Associate/Fragrance Specialist
Bond No. 9
02.2024 - 10.2024
Fragrance Specialist
Gucci
01.2022 - 01.2024
Secretary
Gitana Multiservice
09.2019 - 05.2020
Sales Associate/Cashier
Dolls Couture Boutique
06.2018 - 01.2019
Sales Associate
Easy Pickings
01.2017 - 12.2017
Associate of Science - Psychology
Borough of Manhattan Community College
High School Diploma -
Bronx High School For Law And Community Service
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