Alicia Gutierrez
Urbana,Illinois
Summary
Compassionate healthcare professional skilled in patient care and venipuncture. Known for attention to detail and effective communication, contributing to improved patient satisfaction and streamlined workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Carle Foundation Hospital
11.2025 - Current
- Collaborated with lab personnel to streamline specimen processing workflows.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
CNA
Carle Foundation Hospital
06.2025 - Current
- Participated in quality improvement initiatives, contributing to enhanced service delivery within the facility.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
Phlebotomist
Carle at the Riverfront
02.2024 - 06.2025
- Collected blood samples following strict safety protocols.
- Performed venipunctures and capillary draws with precision.
- Ensured accurate labeling and handling of specimens for testing.
- Maintained compliance with infection control standards and procedures.
- Trained new staff on phlebotomy techniques and best practices.
- Implemented quality assurance measures to enhance sample integrity.
- Fostered positive patient experiences through effective communication and care.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Preformed POC testing including urine pregnancy, urine analysis, DDimer, Lactic Acid, Chem8, BNP, urine drug screen, INR, COVID-19, Flu A/B, Troponin, RSV, Strep according to Carle protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
CNA
OSF Sacred Heart Medical Center
09.2021 - 11.2023
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety.
- Assisted in the implementation of care plans, promoting individualized patient outcomes.
- Educated patients and families on health management strategies, fostering informed decision-making.
- Collaborated with interdisciplinary teams to improve workflow efficiency in patient care delivery.
- Trained new staff on protocols and procedures, strengthening team competency and performance.
- Maintained accurate medical records and documentation, ensuring compliance with regulatory standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
High School Diploma -
Shiloh
Hume, ILNo Degree - Phlebotomy
Danville Area Community College
Danville, IL09-2022
No Degree - CNA
Lakeland Community College
Mattoon, IL03-2021
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Infection control
- Compassion and empathy
- Basic life support
- Clinical documentation
- Multitasking and organization
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support (American Heart Association)
Timeline
Phlebotomist
Carle Foundation Hospital
11.2025 - Current
CNA
Carle Foundation Hospital
06.2025 - Current
Phlebotomist
Carle at the Riverfront
02.2024 - 06.2025
CNA
OSF Sacred Heart Medical Center
09.2021 - 11.2023
High School Diploma -
Shiloh
No Degree - Phlebotomy
Danville Area Community College
No Degree - CNA
Lakeland Community College