Alicia Hallums
Mauldin,SC
Summary
Seeking a challenging and rewarding career; Performing with excellence in all endeavors. Highly dependable, ambitious, organized, proactive and a self-motivated team player driven to succeed
Overview
1
1
Certification
11
11
years of professional experience
Work History
Credit Management Associate
TD Bank NA
Greenville
01.2024 - Current
- Analyze financial statements to ensure underwriter has all requested documents for underwriting
- Pull credit report and review for red flags to prepare for management signature.
- Conduct research and compile data for senior management to support decision-making processes.
Closing Specialist
TD Bank
Greenville, SC
09.2022 - 01.2024
- Reviewed loan documents for accuracy and completeness according to company policies.
- Prepared closing packages that included all relevant documents.
- Served as a resource to Loan Officers, Processors, and Underwriters regarding closing process.
- Confirm accurate fundings, lien payoffs and final mortgage recordings by collaborating with loan officers and attorneys.
- Filing Collateral on business assets including historical filings, tying in filings and updating recon reports for accuracy completion and expiration dates.
Small Business Banking Specialist
TD Bank
Greenville, SC
01.2021 - 09.2022
- Provide tailored solutions, and advice on different bank products including lending, credit cards, invoicing options, and more to meet individual banking needs
- Provides technical expertise and problem solving resolutions to all business clients
- Exceeds sales goals in Merchant Solutions, and offering multiple products on consistent basis
- Assists in New Hire training, and mentoring junior banking staff to maximize performance, efficiency and compliance
- Stretch assignment supporting Resource Officer Que answering questions, performing fee overrides, and taking Supervisor Escalation Calls
- Lead team meetings/ huddles in absence of Manager
- 2nd, 3rd, and 4th Quarter Rising Star Award Winner
- Top 10 Merchant Solutions Results Recipient
Banking Specialist
TD Bank
Greenville, SC
03.2018 - 01.2021
- Performed Extensive banking investigations to determine balances checking account information statement copies and tracking payments from the customers account.
- Educating TD Bank customers on accessing their account on mobile and banking sites. Advising members on opening savings and checking accounts.
- Demonstrated leadership abilities in absence of manager by monitoring and aiding fellow associates.
- Attended NPG launch. Granted the opportunity to work on stretch assignment for technical support and Small Business Banking; Worked closely with leadership in Small Business
- Team Ambassador /Floor Support, and New Hire Training for new and existing employees
- Given opportunity to be on assignment as Stretch Team Manager for Retail Store employees with supervisor access managing a full team, and performed several tasks including training them, updating/ changing schedules , coaching sessions, and hosting team huddles
- 2nd Quarter LOE Winner
Marketing Associate/Mentor
RealPage
, SC
10.2015 - 03.2018
- Engaged Contact Center Property Consultant handling inbound sales, through customer service maintenance and emails.
- Promoted products and services to current and future residents for multiple clients.
- Independently and efficiently handled client and resident issues in a timely and effective manner.
- Controlled every contact using the technology provided to keep prospect and resident management simple, intuitive, and effective.
- Proposed several innovative solutions to address current and future resident needs and expectations.
Education
Some College (No Degree) - Business in Administration Office Technology
Greenville Technical College
Greenville, SCSkills
- Data Collection
- File Management
- Regulatory Compliance
- Application Review
- Sales tactics
- Bank services
- Coordinating team projects
Certification
- HIPAA Training Certification
- Bloodborne Pathogen Certification
Timeline
Credit Management Associate
TD Bank NA
01.2024 - Current
Closing Specialist
TD Bank
09.2022 - 01.2024
Small Business Banking Specialist
TD Bank
01.2021 - 09.2022
Banking Specialist
TD Bank
03.2018 - 01.2021
Marketing Associate/Mentor
RealPage
10.2015 - 03.2018
Some College (No Degree) - Business in Administration Office Technology
Greenville Technical College