Alicia Harden
Atlanta
Summary
Strategic Program Manager and Certified Scrum Master with over 10 years of experience delivering scalable technology programs and operational transformations. Skilled in translating complex audit and regulatory requirements into actionable roadmaps that connect engineering, security, and product teams. Focused on accelerating delivery cycles and enhancing governance, aligning technical execution with executive-level strategy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Project Manager-Cybersecurity
Fiserv
Alpharetta
04.2024 - Current
- Lead enterprise cybersecurity and compliance programs spanning cloud environments, applications, and third-party integrations; align controls and operating procedures to NIST CSF, ISO 27001, SOC 2, PCI DSS, and SOX requirements.
- Direct cloud security governance to enable secure migrations and enforce policy/standards across multi-account environments.
- Oversaw third-party risk management (TPRM), conducting vendor security assessments and continuous monitoring to enhance supplier security posture.
- Drove risk remediation and control-assurance initiatives, coordinating corrective action plans and owners to accelerate audit finding closure and minimize residual risk.
- Partner with Risk, Compliance, Audit, Legal, and Engineering to prepare for regulatory examinations and internal audits; streamline evidence collection, validation, and tracking.
- Owned financial governance for a $300K–$80M portfolio; delivered executive dashboards and risk reporting with Power BI, ServiceNow, SailPoint, and Excel to inform leadership decisions.
Program Manager
Amazon
Atlanta
06.2016 - 04.2024
- Spearheaded end-to-end supply chain optimization programs across Amazon’s global fulfillment network, reducing transportation costs and improving delivery speed.
- Directed cross-functional teams of onshore and offshore analysts, project managers, and engineers to streamline processes, enhancing operational efficiency.
- Managed multiple Scrum teams and coached Agile practices to improve sprint predictability and throughput. fostering cross-team collaboration.
- Designed and launched a vendor management program, defining SLAs and performance metrics that improved supplier performance by 35%.
- Negotiated contracts and SLAs with transportation partners to align cost, capacity, and service objectives.
- Partnered with engineering teams to build a carrier enablement platform supporting carrier onboarding, carrier profile and compliance data. payment workflows, and insurance verification.
- Facilitated stakeholder workshops to define requirements and strengthened long-term client relationships. contributing to project success.
Engineering Project Manager
GES Network
Washington
06.2015 - 06.2016
- Led team of 15 engineers, overseeing daily operations and performance management to ensure timely delivery of projects.
- Developed project roadmaps with clear milestones; coordinated internal resources and third‑party vendors for seamless execution.
- Defined project scopes with stakeholders, validated technical feasibility, and performed cost analyses to secure positive ROI.
- Maintained comprehensive project documentation, guidelines, and design processes to improve quality and knowledge transfer.
- Championed annual milestone planning to enhance schedule adherence and facilitate cross-team collaboration.
Project Manager
HomeServe USA
Chattanooga
12.2014 - 12.2015
- Defined project scope, requirements and success metrics; maintained project plans and communicated status to senior leadership to ensure project alignment with organizational goals.
- Monitored delivery, managed risks, and adjusted priorities to consistently meet timelines and budget targets.
- Managed client communications and conducted review meetings to foster stakeholder alignment and enhance satisfaction.
- Improved documentation and reporting processes to increase transparency and reduce administrative overhead.
Senior Material Planner
Volkswagen
Germany
10.2013 - 12.2014
- Implemented forecasting and planning strategies that cut lead time by 20% and reduced inventory costs by 15%.
- Collaborated with suppliers to enhance order fulfillment, achieving 25% improvement in on-time delivery through process improvements and strengthened relationships.
- Reduced excess inventory by 10% while optimizing working capital through demand forecasting and inventory optimization initiatives.
- Streamlined material planning processes and leveraged SAP modules to improve supply chain visibility and efficiency.
- Oversaw material planning and inventory control for high‑volume automotive manufacturing, ensuring continuous production and minimizing stockouts.
Area Manager
Amazon
Chattanooga
01.2011 - 10.2013
- Led operations for 50+ associates on sortation team, emphasizing performance management and workforce planning to enhance team effectiveness.
- Implemented process improvements that reduced order processing time by 15% and optimized workflow efficiency.
- Championed safety initiatives that lowered incidents by 30% and improved compliance with safety standards.
- Developed staffing and training plans to optimize resource allocation and maintain consistent service levels.
Education
Bachelor of Science - Chemical Engineering
University of Tennessee At Chattanooga
Chattanooga, TN05-2014
Skills
- NIST Cybersecurity Framework (NIST CSF)
- Secure software development
- Risk Management
- GRC
- PCI DSS
- SOC 2
- ISO 27001
- SOX Compliance
- Audit & Control Assurance
- Privileged Access Management (PAM)
- CyberArk
- SailPoint
- Identity Governance
- User Access Certifications
- Third-party risk management
- Vendor management
- Agile
- Scrum
- SAFe
- SDLC
- Roadmap development
- Change Management
- Capacity planning
- Cost-benefit analysis
- Data Analytics
- Power BI
- Tableau
- SQL
- Executive Reporting
- KPI development
- Jira
- Confluence
- ServiceNow
- Microsoft Project
- Microsoft Project
Certification
Certified Scrum Master, Scrum Alliance, 11/01/22, 11/01/26
Accomplishments
- Accelerated secure delivery via Agile transformation: Led enterprise Agile adoption across multi-team technology programs, cutting delivery cycle time 30% while maintaining Secure SDLC controls and strengthening cross-functional alignment.
- Cyber-focused cost optimization & governance: Designed and executed IT/Ops cost-optimization and financial-governance initiatives, reducing spend 15% while preserving security, resiliency, and regulatory requirements.
- Strengthened security posture & compliance (NIST, SOC 2, PCI DSS): Drove control enhancements, risk-management execution, and audit readiness, reducing security incidents 85% while sustaining alignment to NIST and SOC 2 controls and PCI DSS requirements.
- Vendor risk & third-party security management (TPRM): Improved vendor performance 25% by standardizing third-party risk controls, enforcing security SLAs, and aligning suppliers to consistent compliance expectations.
- Scalable, secure platform enablement: Oversaw deployment of scalable enterprise platforms with real-time operational visibility and secure external partner integrations, reducing operational disruptions 30% while improving availability and data integrity.
- Data-driven performance & risk reporting: Implemented automated analytics dashboards (e.g., Power BI) to track delivery, operational, and security risks, improving team productivity and increasing leadership visibility.
Personal Information
Citizenship: US Citizen
Timeline
Technical Project Manager-Cybersecurity
Fiserv
04.2024 - Current
Program Manager
Amazon
06.2016 - 04.2024
Engineering Project Manager
GES Network
06.2015 - 06.2016
Project Manager
HomeServe USA
12.2014 - 12.2015
Senior Material Planner
Volkswagen
10.2013 - 12.2014
Area Manager
Amazon
01.2011 - 10.2013
Bachelor of Science - Chemical Engineering
University of Tennessee At Chattanooga