Alicia Hardesty
Clinton Twp,United States
Summary
Experienced Area Maintenance Manager with expertise in managing maintenance operations and enhancing safety protocols. Demonstrated ability to reduce costs through effective team leadership and proactive maintenance strategies, ensuring compliance with OSHA regulations and promoting a safe work environment.
Overview
9
9
years of professional experience
Work History
Lead Technician
Reliable Precision Alignment
01.2026 - 04.2026
- Operated precision alignment equipment, ensuring accurate adjustments for customer satisfaction.
- Conducted routine maintenance on tools and machinery to uphold operational efficiency.
- Collaborated with team members to troubleshoot alignment issues and implement solutions.
- Assisted in training new technicians on safety protocols and equipment usage.
- Documented alignment procedures and outcomes for quality assurance purposes.
- Ensured compliance with safety regulations, promoting a safe work environment for all staff.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Area Maintenance Manager
CBRE
08.2024 - 01.2026
- Managed maintenance schedules to ensure optimal building operations and tenant satisfaction.
- Coordinated vendor services for repairs and preventive maintenance across multiple properties.
- Implemented safety protocols to enhance compliance with industry standards and regulations.
- Conducted regular inspections to identify maintenance issues, facilitating prompt resolutions.
- Analyzed maintenance costs, identifying opportunities for cost reduction without sacrificing quality.
- Analyzed equipment failure data to identify trends and implement corrective actions, preventing recurrence of costly breakdowns.
- Implemented safety procedures and guidelines, leading to a decrease in workplace accidents and injuries.
- Conducted regular meetings with staff members to discuss progress on ongoing projects and address any concerns or challenges that arose during operations.
- Managed a team of 20 technicians to ensure timely completion of maintenance tasks, resulting in reduced operating costs.
- Fostered a positive work environment by promoting open communication and teamwork throughout the maintenance department.
- Collaborated with other departments to proactively identify potential maintenance issues and develop solutions.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
CMMS Administrator
CBRE
01.2023 - 08.2024
- Administered CMMS to enhance asset management and streamline maintenance workflows.
- Developed training materials for staff on CMMS functionalities and best practices.
- Coordinated maintenance schedules, ensuring timely service delivery and equipment uptime.
- Analyzed data trends within CMMS to identify opportunities for process improvements.
- Coordinated with external vendors for software support services, ensuring prompt resolution of technical issues affecting system performance or usability.
- Optimized inventory control by tracking spare parts usage, identifying re-order points, and ensuring timely procurement of essential items.
- Enhanced asset management by conducting regular audits and maintaining accurate records of all equipment and resources.
- Streamlined work order management processes by automating routine tasks and consolidating related records within the CMMS.
- Conducted regular reviews of CMMS data quality, correcting discrepancies as needed to ensure accurate reporting and decision-making support.
- Created part kits for planned work orders to maximize time spent maintaining equipment.
- Maintained compliance with industry standards, company policies, and regulatory requirements through diligent record-keeping and documentation practices.
Maintenance Technician III
CBRE
03.2019 - 01.2023
- Diagnosed equipment malfunctions and implemented effective repair solutions to minimize downtime.
- Oversaw compliance with safety regulations during maintenance activities, ensuring a safe work environment.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed routine preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Electrical Apprentice
Serve Electric, LLC
05.2018 - 03.2019
- Assisted senior electricians in troubleshooting electrical issues and implementing solutions.
- Interpreted blueprints and technical diagrams to execute accurate installations.
- Conducted routine inspections of electrical systems for safety compliance.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Installed 120/208 volt systems and 347/600 volt systems.
Property Maintenance Worker
Cormarant
01.2017 - 05.2018
- Performed routine inspections and maintenance on residential properties to ensure optimal living conditions.
- Executed repairs for plumbing, electrical, and HVAC systems to enhance property functionality.
- Collaborated with team members to coordinate timely service requests and preventive maintenance schedules.
- Managed inventory of tools and materials, ensuring availability for ongoing maintenance tasks.
- Oversaw emergency response efforts for urgent repairs, maintaining tenant satisfaction during crises.
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
- Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Collaborated with contractors for major repairs, ensuring work was completed to high standards.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
Education
High School Diploma -
Waterford High School
Waterford, CT08-1999
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- Mechanical troubleshooting
- Attention to detail
- Quality control
- Works Well Under Pressure
- OSHA compliance
- Mechanical Knowledge
- Safety Equipment
- Customer rapport
Timeline
Lead Technician
Reliable Precision Alignment
01.2026 - 04.2026
Area Maintenance Manager
CBRE
08.2024 - 01.2026
CMMS Administrator
CBRE
01.2023 - 08.2024
Maintenance Technician III
CBRE
03.2019 - 01.2023
Electrical Apprentice
Serve Electric, LLC
05.2018 - 03.2019
Property Maintenance Worker
Cormarant
01.2017 - 05.2018
High School Diploma -
Waterford High School