Alicia Harris
Henderson,NV
Summary
Compassionate family caregiver with skills in assisting individuals of all ages, including those with special needs or disabilities. Experience includes providing personal care, managing medication schedules, and coordinating doctor's appointments. Strengths lie in patience, communication, and problem-solving abilities. Previous work has resulted in improved quality of life and independence for cared-for individuals.
Overview
17
17
years of professional experience
Work History
Family Caregiver
IHSS In Home Support Services
San Bernardino, CA
02.2014 - Current
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
- Prepared nutritious meals for family members following dietary guidelines.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Supported bathing, dressing and personal care needs.
Front Office Receptionist
Encompass Health Rehabilitation Hospital
Henderson, NV
06.2012 - 04.2014
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Greeted customers and visitors in a professional manner.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Assisted with other projects assigned by management team.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
Surgery Scheduling Coordinator
Grabow Hand To Shoulder Center - Dr. Ryan Grabow, Md
Henderson, NV
09.2009 - 06.2012
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed a team of schedulers responsible for booking surgery appointments.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Scheduled follow-up appointments as designated by physician.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Communicated with insurance companies to determine coverage for specific procedures.
Medical Records Clerk
Diagnostic Imaging of Southern Nevada
Las Vegas, NV
02.2008 - 09.2009
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Processed incoming medical records requests.
- Scanned paper records into digital format.
- Scanned and validated medical records for upload.
Education
General Studies
Fontana High School
Fontana, CA06-1981
Skills
- Personal Hygiene Assistance
- Emotional Support
- Behavioral Management
- Errand running
- Meal Preparation
- Household Management
- Mobility Assistance
- Medication and Appointment Reminders
- Time Management
- Daily living assistance
- Records Maintenance
- HIPAA Compliance
Languages
Spanish
Professional
Timeline
Family Caregiver
IHSS In Home Support Services
02.2014 - Current
Front Office Receptionist
Encompass Health Rehabilitation Hospital
06.2012 - 04.2014
Surgery Scheduling Coordinator
Grabow Hand To Shoulder Center - Dr. Ryan Grabow, Md
09.2009 - 06.2012
Medical Records Clerk
Diagnostic Imaging of Southern Nevada
02.2008 - 09.2009
General Studies
Fontana High School
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