Sheyla Olvera
El Centro,CA
Summary
Bilingual healthcare worker with expertise in conflict resolution and compassionate care. Proven ability to document patient progress and collaborate with healthcare teams to provide exceptional support. Focused on improving patient outcomes through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Care giver
IHSS In Home Support Services
El Centro, California
09.2024 - 05.2025
- Administered medications and monitored health conditions as directed by healthcare professionals.
- Communicated effectively with clients, families, and healthcare providers regarding needs.
- Documented client progress and changes in condition accurately in care logs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Care giver
Peace Home care
El Centro, California
04.2022 - 12.2024
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored health conditions as directed by healthcare professionals.
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
Front Office Medical Assistant
DR. sulliman
El Centro, California
02.2022 - 09.2024
- Managed patient scheduling and appointment coordination effectively.
- Maintained medical records with accuracy and confidentiality standards.
- Supported physicians during examinations and procedures as needed.
- Communicated with patients regarding treatment plans and follow-up appointments.
- Handled billing inquiries and insurance verification efficiently.
- Provided exceptional customer service to enhance patient experience consistently.
Referral Coordinator
Dr. Singh
El Centro, California
02.2022 - 09.2024
- Maintained accurate patient records and referral documentation consistently.
- Assisted patients in navigating insurance verification and authorization procedures.
- Collaborated with clinical staff to address patient inquiries and concerns efficiently.
- Implemented process improvements to enhance referral efficiency and accuracy.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Chronic Illness Case Manager
IVFCMG
Imperial, California
06.2019 - 09.2022
- Educated patients on disease management and self-care techniques.
- Monitored patient progress and adjusted care plans as necessary.
- Advocated for patients' needs within the healthcare system effectively.
- Documented case notes accurately in the electronic health record system.
- Facilitated communication between patients, families, and healthcare teams consistently.
- Collaborated with families to provide comprehensive care that meets the needs of both the client and family members.
Education
Certificate - Certified Medical Assistant
IVROP
El Centro, CA06-2019
Certificate - Certified EKG Tech.
IVROP
El Centro, CA06-2019
Skills
- Medical record management
- Conflict resolution
- Team collaboration
- Documentation
- Problem-solving
- [Spanish & English] fluency
- Care plan adherence
- Strong ethics
- Adaptability and flexibility
- Compassion and empathy
Timeline
Care giver
IHSS In Home Support Services
09.2024 - 05.2025
Care giver
Peace Home care
04.2022 - 12.2024
Front Office Medical Assistant
DR. sulliman
02.2022 - 09.2024
Referral Coordinator
Dr. Singh
02.2022 - 09.2024
Chronic Illness Case Manager
IVFCMG
06.2019 - 09.2022
Certificate - Certified Medical Assistant
IVROP
Certificate - Certified EKG Tech.
IVROP