Alicia Harvey
Mobile,AL
Summary
Dedicated professional with strong customer service skills, attention to detail, and product knowledge. Proven ability to enhance the shopping experience and ensure order accuracy.
Detail-oriented individual with experience in inventory management and customer care. Skilled in problem-solving and effective communication, contributing to improved operations and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
Mobile, AL
09.2025 - 02.2026
- Assisted customers in selecting products based on preferences and needs.
- Provided recommendations for substitutions and alternatives to enhance shopping experience.
- Managed inventory by monitoring stock levels and reporting shortages to management.
- Utilized Walmart's online ordering system to facilitate efficient order processing.
- Responded to customer inquiries, resolving issues promptly to ensure satisfaction.
Shift Supervisor
McDonald's
Mobile, AL
08.2023 - 08.2025
- Supervised team members to ensure adherence to operational standards and customer service protocols.
- Trained new employees on food safety practices and efficient order processing techniques.
- Managed inventory levels, reducing waste through effective stock rotation and monitoring procedures.
- Coordinated shift schedules to optimize coverage during peak hours and enhance service efficiency.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Customer Care Representative
Alorica
Mobile, AL
02.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate product information to enhance customer understanding and satisfaction.
- Processed orders efficiently, ensuring timely delivery and adherence to company standards.
- Collaborated with team members to improve service quality and streamline operations.
- Documented customer interactions in CRM systems for future reference and analysis.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Mattie T. Blount High School
Mobile, AL05-2023
Skills
- Attention to detail
- Customer service
- Product knowledge
- Verifying order accuracy
- Planning and organization
Timeline
Personal Shopper
Walmart
09.2025 - 02.2026
Customer Care Representative
Alorica
02.2024 - 03.2025
Shift Supervisor
McDonald's
08.2023 - 08.2025
High School Diploma -
Mattie T. Blount High School