Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANITA PRICHARD

Woodstock,GA

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interested in a part-time position.

Overview

20
20
years of professional experience

Work History

Personal Shopper

Kroger
09.2024 - 12.2024
  • Accurately fill online orders, including Click 'n Pull orders
  • Find items on shelves and prepare them for customer pickup
  • Verify the accuracy of orders and invoices before customers pick them up
  • Provide appropriate substitutions when needed
  • Ensure customer satisfaction by consulting with them as needed
  • Follow up on out-of-stock items to meet customer needs

Personal Shopper

Walmart
02.2024 - 09.2024
  • Accurately fill online orders, including Click 'n Pull orders
  • Find items on shelves and prepare them for customer pickup
  • Verify the accuracy of orders before customers pick them up
  • Provide appropriate substitutions when needed
  • Ensure customer satisfaction by consulting with them as needed
  • Follow up on out-of-stock items to meet customer needs

Home Depot Cashier

The Home Depot
03.2023 - 01.2024
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure the pricing is correct
  • Count money in cash drawers at the beginning and end of shifts
  • Resolve customer complaints, guide them, and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Answer customers' questions and get a manager if the answer doesn't solve the issue
  • Provide excellent customer service to ensure satisfaction
  • Product knowledge and staying up-to-date with promotions
  • Efficient payment processing
  • Guiding customers through the checkout process
  • Building customer loyalty and repeat business

CSR - Customer Service Representative

Faneuil
08.2022 - 02.2023
  • Handled credit card accounts
  • Customer service
  • Resolving customer issues and complaints
  • Educating customers about products and services
  • Processing orders, forms, and applications
  • Routing calls to the appropriate staff member
  • Documenting call information
  • Recommending improvements to systems and processes
  • Handled inbound calls and emails
  • Booked appointments
  • Kept records of customer complaints
  • Assisted customers with questions
  • Managed customer accounts
  • Handled billing issues and order inquiries

USPS Mail Carrier

Post Office USPS
09.2018 - 03.2021
  • As a mail carrier, I was responsible for handling and delivering mail and packages
  • A typical working day includes
  • Sorting mail
  • Sorting packages
  • Collecting mail
  • Delivering mail
  • Collecting payments
  • Obtaining signatures
  • Answering customer inquiries
  • Most activities are performed outdoors, regardless of adverse weather conditions

Assistant Manager

STRIPES
01.2005 - 01.2008
  • I started as a cashier and left as an assistant manager
  • Managed and supervised employees
  • Product management and ordering
  • Money management, safe counting, and bank drop off
  • Performed personal duties as well as taking on other employee roles, handling difficult customers
  • Maintained store cleanliness, sanitation and organization
  • Throughout my time at the store, I developed strong leadership skills by effectively guiding and motivating my team
  • I learned to communicate clearly and resolve conflicts, ensuring a positive work environment
  • These experiences taught me how to make strategic decisions under pressure, enhancing my ability to manage responsibilities
  • One memorable experience involved a customer who was upset about a lottery ticket in which he had won $500. The customer began yelling at my employee, I intervened and calmly listened to his concerns and empathized with his frustration, which helped to de-escalate the situation. By offering a swift resolution and a sincere apology, I was able to turn a negative experience into a positive one, reinforcing the importance of excellent customer service

Inbound Call Center Representative

ASSURANT
01.2005 - 01.2007
  • Handled credit card accounts
  • Customer service
  • Answering customer calls and online messages
  • Resolving customer issues and complaints
  • Educating customers about products and services
  • Processing orders, forms, and applications
  • Routing calls to the appropriate staff member
  • Documenting call information
  • Following up with customers
  • Recommending improvements to systems and processes
  • Handled inbound calls and emails
  • Booked appointments
  • Kept records of customer complaints
  • Assisted customers with a warm and professional attitude
  • Managed customer accounts
  • Handled billing issues and order inquiries

Education

High School Diploma -

Lawton Christian High School
Lawton, Ok
10.2005

Skills

  • Adaptability to change
  • Adept at implementing organization techniques
  • Animal behavior analysis
  • Animal welfare management
  • Attention to detail
  • Call center customer service
  • Client account management
  • Community education
  • Compassionate care
  • Comprehensive understanding of products
  • Consistent cash management
  • Creative solution development
  • Curated product knowledge
  • Customer experience improvement
  • Customer retention techniques
  • Customer service excellence
  • Customer-focused retail sales
  • Dependable and ethical conduct
  • Detailed documentation skills
  • Distribution planning
  • E-commerce order processing
  • Effective client communication
  • Effective sales strategies
  • Effective scheduling
  • Effective written communication
  • Efficient cash transactions
  • Efficient data input
  • Emotional care
  • Empathetic listener and communicator
  • Empathetic patient interactions
  • Ensuring accurate order fulfillment
  • Equipment sterilization practices
  • Experienced in management assistance
  • Experienced in test sample collection
  • Extensive experience with children
  • Facility enclosure upkeep
  • Food safety protocols
  • Guidance in adoption processes
  • Habitat preservation
  • Housekeeping duties
  • Human and animal safety
  • Immunization administration
  • Implementation of strategic plans
  • Inbound Customer Service
  • Information gathering and logging
  • Informed purchasing advice
  • Inventory management
  • Inventory oversight
  • Kennel disinfection
  • Medication dispensing
  • Multitasking and organization
  • Nutritional support for animals
  • Operational logistics coordination
  • Order coordination
  • Order processing efficiency
  • Organizational strategy development
  • Organized documentation practices
  • Patience and empathy
  • Persuasive sales presentations
  • Point of sale transaction handling
  • Positive reinforcement techniques
  • Prioritization of tasks
  • Prioritizing orders
  • Proactive self-starter
  • Process optimization
  • Product knowledge expertise
  • Product strategy execution
  • Proficient in animal handling
  • Proficient in financial processing systems
  • Proficient in safe animal containment
  • Quickly adjusting to change
  • Reception coordination
  • Reliable currency handling
  • Routine maintenance tasks
  • Sales cycle management
  • Sanitation procedures
  • Selective breeding techniques
  • Shipping and receiving packages
  • Shopping management
  • Skilled in animal interaction
  • Skilled in implementing animal care standards
  • Skilled in prioritizing responsibilities
  • Skilled in simultaneous task execution
  • Steadfast reliability
  • Strategic planning
  • Strong attention to detail
  • Strong customer support skills
  • Strong relationship-building abilities
  • Strong task management
  • Surgical procedure setup
  • Timely appointment organization
  • Timely completion of transactions
  • Transaction facilitation
  • Upbeat and outgoing attitude
  • Vaccination appointment management
  • Vendor engagement
  • Veterinary assistance services
  • Veterinary support

Timeline

Personal Shopper

Kroger
09.2024 - 12.2024

Personal Shopper

Walmart
02.2024 - 09.2024

Home Depot Cashier

The Home Depot
03.2023 - 01.2024

CSR - Customer Service Representative

Faneuil
08.2022 - 02.2023

USPS Mail Carrier

Post Office USPS
09.2018 - 03.2021

Inbound Call Center Representative

ASSURANT
01.2005 - 01.2007

Assistant Manager

STRIPES
01.2005 - 01.2008

High School Diploma -

Lawton Christian High School

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ANITA PRICHARD