Alicia Haws
Idaho Falls,ID
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving. The skills ability to prioritize customer needs, find satisfaction and going above and beyond.
Overview
26
26
years of professional experience
Work History
Events/Sales Coordinator
Residence Inn & SpringHill Suites Marriot Hotel
Idaho Falls, ID
01.2017 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
Front Desk Associate
Residence Inn & SpringHill Suites Marriott Hotel
Idaho Falls , ID
09.2014 - 01.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
Medical Assistant
Walker Spine & Sports Specialists
Idaho Falls, ID
01.2012 - 11.2013
- Conducted insurance pre-authorizations, coded services, and collaborated with billing department.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations by documenting vital signs and health history for patients in the clinic.
Waitress
Red Robin/TGI Friday's
Idaho Falls, ID
01.2009 - 12.2011
- As lead server, ensured staff adhered to restaurant policies and best practices
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
Medical Assistant
Rosemark Womencare Specialists
Idaho Falls, ID
12.1994 - 12.2008
- Conducted procedures such as injections, blood draws, stress tests and assisted in minor surgeries for four physicians.
- Managed medical supply inventory for entire clinic
Education
Certified Medical Assitant - Medical Assisting
Apollo College
Mesa, AZ03.1994
High School Diploma -
Bonneville High School
Idaho Falls, ID05.1993
Skills
- Guest/Client Relations
- Service Coordination
- Meeting, Conference, Convention Support
- Conflict Resolution
- Problem Anticipation and Resolution
- Contract Negotiation
- Microsoft Office and Google Suite
- Multitasking and Prioritization
Timeline
Events/Sales Coordinator
Residence Inn & SpringHill Suites Marriot Hotel
01.2017 - Current
Front Desk Associate
Residence Inn & SpringHill Suites Marriott Hotel
09.2014 - 01.2017
Medical Assistant
Walker Spine & Sports Specialists
01.2012 - 11.2013
Waitress
Red Robin/TGI Friday's
01.2009 - 12.2011
Medical Assistant
Rosemark Womencare Specialists
12.1994 - 12.2008
Certified Medical Assitant - Medical Assisting
Apollo College
High School Diploma -
Bonneville High School