Erica Garcia
Hutto,TX
Summary
Detailed Event Specialist bringing expertise and achievements to Kalahari Resort. Focused leader with success in guiding teams through event coordination and execution to enhance guest and client experience.
Skilled in devising marketing plans to promote venues and events services.
Overview
7
7
years of professional experience
Work History
Lead Bartender-Brand Ambassador
Kalahari Resorts & Conventions
Round Rock, TX
05.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Poured and prepared mixed drinks for over 5,000 customers daily
- Communicated product information with confidence and educated consumers about company.
Assistant Talent Buyer-Event Coordinator
Levitt Pavilion Denver
Denver, CO
03.2018 - 02.2021
- Strategized plans to increase revenue through innovative promotional concepts and special events
- Worked closely with venue directors, artist management, marketing teams and production crew to develop detailed event logistics including performance schedules, booking calendar and special artist riders
- Established great rapport with artists and managing teams to build lasting connections to venue and guest experience
- Secured musical and performing artist for concert series and special events while maintaining detailed calendar and day to day scheduling.
- Efficiently coordinated vendors for over 8,000 attendees
- Negotiated and scheduled product sold throughout venue, while managing invoices and payment schedules
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Maximized customer service by training staff, overseeing operations and resolving issues
Customer Service Manager
RADCO Residential
Denver, CO
06.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 phone calls per day to offer assistance to customers, paying attention to special needs or wants.
- Developed award-winning community reputation through commitment to customer satisfaction and strong client relationships.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
Associate of Arts -
Citrus College
Glendora, CA2013
Skills
- Guest/Client Relations
- Cultural Sensitivity
- Excellent Written and Communication Skills
- Strong Ability to Multitask
- Detail Oriented
- Problem Resolution
- Excellent Organization and Time Management Skills
- Event Logistics
- Safe Work Practices
- Energetic and Outgoing
- Motivated Team Player
Timeline
Lead Bartender-Brand Ambassador
Kalahari Resorts & Conventions
05.2021 - Current
Assistant Talent Buyer-Event Coordinator
Levitt Pavilion Denver
03.2018 - 02.2021
Customer Service Manager
RADCO Residential
06.2016 - 03.2018
Associate of Arts -
Citrus College