Alicia Hayes
Nashville,TN
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cool Springs/ North Franklin Internal Medicine
Brentwood, TN
01.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies for as many as 30 patients per day for multiple providers.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting providers with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant and Preceptor
Sterling Primary Care
Brentwood, TN
08.2019 - 05.2024
- Triaged patients' medical needs while answering 30 to over 100 phone calls, managing inquiries, documents, and prior authorizations.
- Obtained prior authorizations for medications to ensure timely patient care.
- Provided direct patient care, including obtaining vital signs and administering immunizations.
- Delivered therapeutic injections and coordinated referrals to and from insurance providers.
- Maintained quality standards on CLIA waived machines with necessary documentation.
- Ensured accurate record-keeping for all patient interactions and procedures.
- Streamlined communication processes to enhance patient experience and satisfaction.
- Collaborated with healthcare teams to address patient needs efficiently.
- Documentation of quality metrics in patients’ medical records, working directly with Home Health Agencies, and specialist offices for patient needs.
- Scheduled patient appointments to optimize clinic workflow.
- Obtained documentation from external hospitals for care transition appointments.
- Documented annual wellness visits to ensure compliance with healthcare standards.
- Tracked quality measures for value-based care to meet insurance mandate metrics.
- Managed inventory of clinical supplies to maintain operational readiness.
- Maintained sample medications, ensuring proper storage and documentation.
- Onboarded new staff by training on EMR system and essential clinical procedures.
- Educated new hires on vital signs acquisition, diagnostic imaging orders, and CLIA testing protocols.
Stay at Home Parent
05.2017 - 08.2019
- Stayed at home to homeschool child and assist parents with cancer care
Intake Coordinator
Option Care/ Walgreens Infusion
Nashville, TN
06.2015 - 05.2017
- Obtained pre-certifications, investigated insurance benefits for IV infusions, enteral feeds, as well as Total Parenteral Nutrition proceeding and following hospital discharges in Tennessee and Kentucky.
- Obtaining needed documentation for insurance to ensure timely reimbursement for prior authorizations, as well as creating Detailed Written Orders from providers for Medicare patients to ensure the billing team was able to receive payment or creating and obtaining signed Advance Beneficiary Notification from patients for non-covered services if warranted.
- Coordination with hospital staff and liaisons for home health care, and discharge teaching.
- Involved with quality improvements for staff at our location.
Medical Assistant
Sterling Primary Care
Nashville, TN
02.2012 - 06.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing examination room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Charge Entry Specialist and Medical Assistant
Arthritis Specialists of Nashville
Nashville, TN
12.2010 - 02.2012
- Checked patients in for appointments, scheduled appointments, collected copayments and coinsurance, verified insurance benefits prior to service for infusion therapy, direct patient care to include, but not limited to obtaining vital signs, immunizations, and injections, assisted Registered Nurses with the preparation of intravenous medications.
- Assisted patients in obtaining co-pay and financial assistance through manufacturer programs, and programs such as the Healthwell Foundation.
Stay at home mother
05.2010 - 12.2010
Patient Care Coordinator
US Bioservices, a division of Amerisource Bergen
Nashville, TN
09.2006 - 04.2010
- Maintained compliance of specialty medications with patients, caregivers, and physician’s offices.
- Assisted nursing and pharmacy staff with obtaining needed documentation from physician’s offices including but not limited to compliance, CMS required plans of care for nursing services.
- Assisted pharmacists and nurses with the preparation of intravenous medications.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Nashville, TN09.2025
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05.2004
CCMA -
National Healthcareer Association
Certification
CCMA
Timeline
Medical Assistant
Cool Springs/ North Franklin Internal Medicine
01.2024 - Current
Medical Assistant and Preceptor
Sterling Primary Care
08.2019 - 05.2024
Stay at Home Parent
05.2017 - 08.2019
Intake Coordinator
Option Care/ Walgreens Infusion
06.2015 - 05.2017
Medical Assistant
Sterling Primary Care
02.2012 - 06.2015
Charge Entry Specialist and Medical Assistant
Arthritis Specialists of Nashville
12.2010 - 02.2012
Stay at home mother
05.2010 - 12.2010
Patient Care Coordinator
US Bioservices, a division of Amerisource Bergen
09.2006 - 04.2010
Bachelor of Science - Nursing
Galen College of Nursing
Bachelor of Arts - Psychology
University of Tennessee
CCMA -
National Healthcareer Association