Alicia Hendricks

• Lead daily operations across multiple production lines, driving safety, quality, delivery, and cost performance while developing frontline teams.
• Improved line uptime performance to 80% on key production lines, driving increased throughput.
• Helped recover performance from 28% uptime to 60–65% on critical lines through focused downtime reduction efforts.
• Reduced internal quality issues from 12 NCRs to 4 year-over-year through improved process controls.
• Manage manufacturing variance and drive improvements toward -1% target from as high as -7%.
• Implemented real-time Shopfloor updates improving downtime visibility and response time.
• Standardized pre-shift checklists and CILTs across lines improving startup efficiency and consistency.
• Strengthened staffing coverage across 40–50 employees using staffing matrix and cross-training strategy.
• Improved audit readiness supporting ISO and EPA compliance with zero major findings.
• Increased safety engagement through tracking weekly near misses and safety observations.
• Reduced recurring downtime events through root cause analysis and corrective actions.
• Supervise daily production operations across multiple manufacturing lines.
• Lead Tier 2 meetings and maintain DMS performance boards.
• Manage staffing, labor balancing, and cross-training plans.
• Drive downtime reduction and uptime improvement initiatives.
• Oversee line reconciliations and manufacturing variance performance.
• Ensure safety compliance and GMP adherence across production floor.
• Partner with maintenance and quality to resolve operational issues.
• Coach operators and develop future frontline leaders.
• Track and communicate KPIs to leadership team.
• Support changeovers and production scheduling execution.

Oversaw daily operations for processing and packaging of food products, leading a team of 60 - 80 operators. Managed staffing requirements, payroll, and production schedules while enforcing company sanitation standards. Directed training initiatives on good manufacturing practices in compliance with company and federal regulations. Led manufacturing processes including milling and tempering food for effective production planning and shipping to subcontractors. Supervised monthly sanitation schedule for ovens, cookers, mills, and silos.

Achieved improved product quality and reduced costs through effective management of a team of 34 technicians in daily production operations. Delivered daily start-up production meetings and oversaw assembly processes by interpreting standardized operating procedures. Supported integration of new technicians by coaching on job processes and safety standards. Drove enhancements in process flow and scrap cost reduction while maintaining safety for a tier 1 vehicle manufacturer. Established a global operating system, evaluated standard operations, and documented training procedures to optimize manufacturing methods through lean techniques and kaizen events.

Led the implementation of a defect tracking system for vehicles, achieving a 28% reduction in downtime. Delivered organized data presentations through graphs, charts, tables, and comprehensive reports. Oversaw production operations to maintain compliance with specifications and conducted functionality and visual tests on products and subassemblies.

Inspected components and assemblies for compliance with quality standards.