Monique C. Gamboa
Aurora,IL
Summary
Results-oriented Operations Supervisor with extensive experience in leading high-volume market research operations and optimizing team performance. Skilled in developing efficient workflows and enhancing staff productivity while maintaining quality standards across projects. Expertise in managing cross-functional teams and driving recruitment to support scalable operations and profitability.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
CRG Global
Saint Peters, USA
11.2019 - Current
- Lead daily operations for a high-demand market research facility, overseeing multiple concurrent studies and ensuring on-time, high-quality execution.
- Direct and manage cross-functional teams including recruiters, front desk staff, and project support personnel.
- Drove recruitment strategy and execution, consistently meeting participant quotas for complex studies.
- Partner directly with clients during onsite and offsite projects to ensure deliverables meet strict research standards and expectations.
- Oversee scheduling, staffing allocation, and payroll processes while maintaining operational coverage.
- Train, mentor, and develop staff-improving performance, accountability, and retention.
- Implement workflow improvements that enhanced efficiency and reduced downtime.
- Resolve escalated participant and client issues with professionalism and sound judgment.
- Ensure compliance with company standards, policies, and quality control measures across all projects.
- Maintained accurate data tracking and reporting using Excel and internal systems to support decision-making.
- Organize training sessions to promote skill advancement among staff.
- Facilitated team meetings to discuss goals, challenges, and share best practices.
- Oversaw inventory management and organized stock replenishment processes.
- Delegated work to staff, setting priorities and goals.
Security Badging Officer
Allied Universal Security Services
O'Fallon, USA
08.2016 - 11.2019
- Managed secure badging operations for high-level clearances including FBI, NMLS, and FINRA appointments.
- Oversaw access control procedures for secure areas within the facility.
- Processed identification badge issuance for employees and visitors after thorough verification.
- Monitored surveillance systems and conducted security assessments to protect personnel and facilities.
- Maintained strict confidentiality and handled sensitive information with professionalism.
- Investigated incidents of badge misuse or unauthorized access to enhance security measures.
- Reviewed CCTV footage to identify and document suspicious behavior or unauthorized access attempts.
- Collaborated with security teams to enforce safety protocols effectively.
- Monitored and documented lost or stolen badges, reporting incidents promptly to authorities.
- Ensured enforcement of security policies while operating independently in a high-responsibility environment.
- Produced detailed incident reports and maintained documentation to ensure compliance and support audits.
- Served as a key communication liaison between operational teams and upper management.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Performed verification of identity documents and related paperwork to ensure accuracy.
- Participated in meetings with stakeholders to discuss upcoming changes in security protocols related to badging systems.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Managed access control systems to secure premises and sensitive areas.
Education
High School Diploma -
Western High School
Las Vegas, NVSome College Coursework -
College of Southern Nevada
Las Vegas, NVSkills
- Operations leadership
- Workforce planning
- Client Relationship Management
- High-Volume Project Execution
- Talent Acquisition
- Process improvement
- Data tracking
- Staff development
- Conflict resolution
- Project management
- Team leadership
- Operational Reporting
- Vendor Management
- Resource Allocation
- Staff training
- Performance management
- Productivity management
Languages
Spanish, Professional Proficiency
Timeline
Operations Supervisor
CRG Global
11.2019 - Current
Security Badging Officer
Allied Universal Security Services
08.2016 - 11.2019
High School Diploma -
Western High School
Some College Coursework -
College of Southern Nevada