Hi, I’m
Alicia Hernandez
Bartender
Parkville,MD
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dependable Bartender and Server with seven years of experience in the restaurant and hospitality industry, providing efficient,high-quality customer service. An ambitious worker always ready to assist team members by taking on additional task.Experienced with prioritizing customers, team collaboration and resolving issues with customers,staff,and managers.
Overview
7
years of professional experience
2
Languages
Work History
Lib's GrillBel Air, MD
Bartender
08.2022 - Current
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, closing out the shift, and preparing cash drawers.
The Curious OysterWhite Marsh, MD
Bartender/Server
10.2020 - 02.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Firkin And Flyer At BWIBaltimore, MD
Server
08.2021 - 02.2022
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Texas RoadhouseWhite Marsh, MD
Server/Corporate Trainer
10.2016 - 10.2020
Job overview
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to identify company training needs and scheduling.
- Developed training programs to meet company objectives.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Parkville High School & Center For Math/ScienceBaltimore, MD
High School Diploma
09.2013 - 06.2016
Skills
Responsible alcohol service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Lib's Grill
08.2022 - Current
Server
Firkin And Flyer At BWI
08.2021 - 02.2022
Bartender/Server
The Curious Oyster
10.2020 - 02.2023
Server/Corporate Trainer
Texas Roadhouse
10.2016 - 10.2020
Parkville High School & Center For Math/Science
High School Diploma
09.2013 - 06.2016
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