Alicia Hernandez
Santa Ana,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
OC Music & Dance
07.2017 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Human Services
California State University - Fullerton
Fullerton, CAHigh School Diploma -
Godinez Fundamental High School
Santa Ana, CA06.2017
Skills
- Administrative Support
- Organization Skills
- Document Management
- Office Management
- Greeting and Seating Clients
- Customer and Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
OC Music & Dance
07.2017 - Current
Human Services
California State University - Fullerton
High School Diploma -
Godinez Fundamental High School
Similar Profiles
Ian ShihIan Shih
Dance Instructor at OC School Music and Dance CenterDance Instructor at OC School Music and Dance Center
Chantelle FilionChantelle Filion
Coach at OC All Stars DanceCoach at OC All Stars Dance
Alana GregoryAlana Gregory
Substitute Dance Teacher at Dance Lab OCSubstitute Dance Teacher at Dance Lab OC