Alicia Hernandez
Santa Ana,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
OC Music & Dance
07.2017 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Human Services
California State University - Fullerton
Fullerton, CAHigh School Diploma -
Godinez Fundamental High School
Santa Ana, CA06.2017
Skills
- Administrative Support
- Organization Skills
- Document Management
- Office Management
- Greeting and Seating Clients
- Customer and Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
OC Music & Dance
07.2017 - Current
Human Services
California State University - Fullerton
High School Diploma -
Godinez Fundamental High School
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